Gogo In-Flight Internet Class Action Lawsuit for Recurring Charges

Gogo Class Action Settlement

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The plaintiffs allege that Gogo improperly enrolled customers in a plan and recurrently charged their credit cards without obtaining proper authorization from them.

Specifically, the lawsuit claims that customers purchased in-flight Internet service from Gogo believing they would only be charged for one month of service, but that Gogo continued to charge customers monthly for the service even though customers did not use the service after the month in which it was purchased and did not know they would be charged monthly for the service. Gogo has denied all of these claims and maintains that they did not act wrongfully or unlawfully.

Submit a claim form here to take part in the lawsuit. The deadline to submit a Claim Form is August 4, 2016.

Who is Eligible?

There are two classes eligible to partake in this lawsuit: the Initial Class and the Supplemental Class.

• The Initial Class is any Gogo Customer who subscribed to a Gogo Monthly Pass and only used the Gogo Service during the first month of their service, between April 1, 2010 and December 31, 2012.
• The Supplemental Class is any Gogo Customer who subscribed to a Gogo Monthly Pass but only used the Gogo Service during the first month of their service, between January 1, 2013 and March 31, 2015.

What Will We Get?

The benefits Eligible Class Members will receive are as follows:

Initial Class Members

• If you paid for 1 to 4 months of unused Gogo Service, you will receive 1 One-Day Pass.
• If you paid for 5 to 8 months of unused Gogo Service, you will receive 4 One-Day Passes
• If you paid for 9 or more months of unused Gogo Service, you will receive 6 One-Day Passes.

Supplemental Class Members

If you are a Supplemental Class Member and paid for any months of unused Gogo Service, you will receive 1 One-Hour Pass.

You can also get both of the above compensations if you qualify as part of both the Initial Class and the Supplemental Class.

Final Thoughts

I’m pretty surprised at such a petty settlement; getting a 1-day pass as compensation for 4-months of unused service sounds ridiculous. The one nice thing about the lawsuit is that it’s pretty clear what the take-home will be.

If you are eligible, it may be worth a few minutes of time to pick up a free Gogo pass.

Other Gogo posts:

• US Bank Adds Gogo Pass Benefit to Flexperks Visa Card
• American Express Adds Free Inflight Wifi Passes As A Benefit On The Business Platinum Card