Posted by Chuck on June 15, 2017
Deals

Published on June 15th, 2017 | by Chuck

65

Do you hate the new Amex login interface as much as I do?

Direct Link to old Amex interface

Amex recently rolled out a new website interface. It’s been in testing stages for the past couple months, and it’s now the only site you’ll see at americanexpress.com. However, you can use the above link for an older version of the site. This link is actually two version ago, we don’t have a link to the version we’ve been using for the past year.

The new site is pretty and clean. BUT I hate the navigation between cards. I guess most ‘normal’ people only have one or two cards so that’s not an issue? I don’t know but it drives me crazy. In the old interface it instantly switches between cards as you click the card on top. Even the more recent version which we’ve been using for the past year was much better than the newly released one.

Also, in the new interface there’s less on the page, forcing you to scroll down in order to see the transaction info and Amex Offers. And it’s a bit harder to find the statement history (one less option).

I keep the old interface bookmarked and use that one exclusively until Amex fixes the Amex Offer issue, at the least. I’ll probably keep using it beyond that for the ease of switching between cards.

For the record, I believe original credit for this link goes to Dansdeals who posted about this a year or two ago to circumvent some other problem that people were having at the time.

Disappearing Amex Offers

The bigger issue that people have noticed with the new interface is that when you use an Amex Offer on one card, it disappears from other cards in the same login. When you use the old interface link, however, it shows all the offers saved properly.

Evidently, the offer is still properly associated with the card, just the new interface drops it from showing (probably unintentionally). There’s also confirmation of the offers working properly.

Thanks to Milestomemories and Frequentmiler for bringing this to our attention.



65 Responses to Do you hate the new Amex login interface as much as I do?

  1. Elias says:

    YEEEEEEEESSSSSSSSSSSS!! I noticed the amex offers dissapearing too and at the beggining I panicked thinking they had change the way it worked. But using the mobile app I was able to see the offers still in my card.

  2. joe says:

    thanks for the link to the old site i’ll bookmark it.

  3. captainsave says:

    I hate the color scheme also. Makes it hard to look at all the offers.

  4. physixfan says:

    Hey Chuck, could you add a credit to our post: https://www.uscreditcardguide.com/dont-like-the-new-amex-account-design-heres-the-link-to-a-very-old-design/
    We posted the link first on the internet. Thanks!

    • Chuck says:

      As I noted in the post, it’s been on Dansdeals for a couple of years. That’s where I learned about it and have been sharing it with friends for a few weeks. For all I know, you found out about it from one of my friends who passed it your way 😉 haha

    • MD says:

      This seems pretty petty.

      • It’s ok, me and physix are in regular contact and talk about this sort of stuff all the time. This time he is just misinformed on where Chuck got the information. Happens to all of us 🙂

  5. TJ says:

    Yes I logged in today and it’s horrible! I hate that it’s “app” like.

    • Dan says:

      Exactly! This is my issue with most of these new website interfaces

      • TJ says:

        Chase’s website too but I can tolerate it more.

        • Levy Flight says:

          You can get to the old Chase website from the online link at the bottom of their landing page. I hate the Amex layout also. Sent a customer comment to that reguard.

    • Rene says:

      You’ll see more of this, for the simple reason that it’s much cheaper to have a mobile website than having a desktop site and a mobile app (for each major OS). The majority of traffic is mobile. Desktop is dying, despite any personal habits any of us may have.

  6. Credit says:

    If nothing is broken why change it?

  7. Randy says:

    Nope. I HATE IT MORE!!!

  8. Pam says:

    Yes I hate it!😡

  9. Simon says:

    btw, am I the only one who sees only the primary cards but not additional cards with the same login? I added several additional cards so that I could use all those amex offers. now with the new site, I can only see the primary cards.

    • Ka Tam says:

      yea, you can no longer do the sync and save offers on ur AU cards if you linked them to the same login. In the past, you could do it by doing the multi-Tab trick, but with the new interface, you can’t do it.

  10. Rod S says:

    Over the past few months, I’ve told different bankers that AMEX has the best interface to view and pay credit card accounts. I will NOT be able to give that excellent recommendation now that the new AMEX interface has rolled out.

    The new interface is a drastic step in the wrong direction. I can’t even see all of the account balances on one screen. Now, I have to click on each card individually to see balances.

  11. Jake says:

    The only thing I can’t stand is that sometimes it gets stuck on one card and won’t let me switch to any others unless I log out and log in again.

  12. Lantean says:

    it’s just terrible… makes me wonder if Amex is trying to annoy all customers and get out of the credit card business.

  13. pf says:

    It won’t work if Privacy Badger is enabled; so it’s doing more spying on you.

  14. DaWoodMan1 says:

    So here’s a question…

    If I use a different login username for each card that I own, I’m avoiding the two problems that occur by having all the cards on the same login username, namely:
    1. Amex Offers only being targeted to one login username
    2. Transitioning from card to card isn’t a problem because to transition you just log out and back in under a different username.

    Plus if I’m not mistaken the only way to SYNC Amex Offers automatically to as many cards as possible is if each card is under a separate login, which is then linked to separate Twitter and then to a separate email.

    So wouldn’t it be advantageous to use whatever interface you like the most BUT still have each card under separate login usernames?

    • Chuck says:

      Yup, if you use separate logins it’s mostly all good. I have 7 Amex cards and want to be able to see all my transaction and balance info in one look. For AUs it could be a good idea to separate them, though it’s still a bit harder to save Amex Offers in separate logins.

  15. boridi says:

    Anyone else have that gigantic “Shop Small” advertisement in the middle of everything?

  16. gloreglabert says:

    Yes, the new UI is an atrocity.

    Send Amex feedback, everyone…

  17. EricL says:

    YES, HATE IT. The new version is really terrible. A huge company like AMEX get a such horrible idea? FIRE the IT director.

    • VK says:

      I still have and use my Indian version of the Plat. A few months back they had enabled what they have in the US now.
      I was hoping that they would change it to the neater american version….but darn all of us have to live with it 🙂

  18. AJK says:

    100% spot on. The new UI is horrid, particularly the navigation between cards. It’s almost as if they want to penalize people with more than a couple cards with the amount of scrolling that’s required. Truly, everyone should be submitting feedback via Twitter, etc. The site seems to have been designed by a teenage girl as a high school graphics project,

  19. artgriego says:

    Everything you said plus it dropped my ongoing chat when I had to navigate between cards. Very frustrating that it’s like visiting a new site every time you need to view a different account.

  20. mk712 says:

    The previous version (not the “old” version, but the one from a month ago) was great because clicking on the menu to switch between cards showed a sidebar on the right with a list of all cards and their current balance. On the new website the list of cards takes the entire page, doesn’t show the balance, and is so big I have to scroll down to see all of them. Terrible.

  21. Matthew says:

    I can’t stand it either. I’m all for innovation, but why can’t there be a way to opt out of the new interface? I know it requires maintaing new interfaces, but I don’t even see a good reason for the new interface. Hasn’t made one thing better in my opinion. Plus these front end interfaces all access the same back end data.

  22. Glenn says:

    Pile of dog shit. Numerous things don’t work if you don’t click on them twice. Doesn’t show all the cards. The cards in the switcher are in no order at all. They don’t show the current card in the switcher. They got rid of lots of info like credit balance and close date. You can’t see your MR balance without clicking all over. Etc etc.

  23. Dom says:

    I don’t hate it as much as the new chase interface. I still get the old one on my business card. It’s so much better!

  24. Brian says:

    Its horrible. Kill it with fire

  25. fathiss says:

    Thanks for the old link and yes I too will pile on my hate for the new one. Thanks for giving us an outlet for our anger! You reminded me I needed to give that feedback to them so I just did through the chat function (since you cannot send a secure message to AMEX of which I am aware).

  26. bostonwalker says:

    horrible new amex interface. Don’t understand why. Some IT guys at amex have no clue about their job.

  27. JP says:

    Strange. Even when I click old link it still redirects me to new site. Using incognito and cleared cookies too. Is new URL starting from global.americanexpress.com for you guys?

    • Ewejay says:

      Even more strange– logged into the old interface, clicked around, hit Back button on the browser…and was redirected to the new interface!

      I can’t even find the Chat function on the new interface. Everything new sucks grumble grumble grumble.

      • JP says:

        Yep. that’s happening to me as well. Amex doesn’t understand the concept of if it ain’t broke don’t fix it.

  28. quasimodo says:

    Another vote….terrible new UI…..the prior one was perfect…..maybe the new one looks better on phones? or small screens? but its horrible on a pc/laptop.

    This 2 version ago one is alright

  29. Mark says:

    Yes and I hate it doesn’t show what your balance is on the card page . I also don’t understand why they made the card list a separate page.

    This is obviously a botched rollout and I hope they fix it soon.

  30. MSer says:

    Absolutely shittiest “update” I’ve ever experienced. It feels like an unfinished beta version. Significantly slower to navigate (seems like each click requires new page load), can’t find all balances with one click, color scheme blows. If you have multiple cards, they aren’t listed alphabetically, nor sequentially, so have to scroll thru all cards to find the one you want. Complained to CS and they had the audacity to claim it was “better layout”. Fml.

    The asshole(s) who approved this update and the design team that worked on it all need to be fired immediately for gross incompetence. .

  31. Rene says:

    Works fine for me, but maybe just because the issues you all mention don’t apply to me: I have separate logins my 10 cards, which I found always easier to deal with for Amex offers and I use an aggregator to manage my accounts.

    I noticed that it’s a bit sluggish on slower connections, but works alright for me. I actually find the way offers are presented much, much better than in the old version (the one you posted): it’s much easier to scan the offers for anything that is relevant. The Text version seems way too cumbersome to deal with to outweigh the few seconds you save by only having a single login.

    PS: I am not working for Amex, but to defend the poor people some of you refer to as “IT” (it’s not) — these decisions are made by product people.

  32. JeffeVerde says:

    Don’t just gripe here — let AmEx know what you thing about the ”
    new and improved(?)” interface.

    Every time I log into the AmEx site, I make a point of using both the “Feedback” link (right edge of the page) and a chat, to express my opinions. A few thousand complaints will get some attention. A few 10’s of thousands of complaints will absolutely get top management’s attention.

  33. ss says:

    Hate it. I can no longer roll my mouse over and see pending points under my points. That’s how I used to keep track of remembering to put a certain amount of spending on the card each month to keep the points flowing. I guess AMEX doesn’t want me to use the card –

    If it isn’t don’t broke fix it AMEX!

  34. kt says:

    amex website has a feedback function where you can provide your comment about the new design. hopefully if we complain enough they will fix it.

  35. Biggie F says:

    From the standpoint of what I am interested in — checking charges across six cards, AMEX offers, monitoring MR points — it is lose, lose, lose. I keep thinking I’ll log in one day and it will be back to the old version. No luck so far.

    The cutback on the rebate for airfares on Business Platinum, the slow-down in the timing of that rebate, and the increase to a $550 AF on personal Platinum started my weaing away from Amex. This website thing may eventually complete the separation.

  36. abey says:

    I usually use the amex app which is really good, Today i logged in online and i was lost!
    A long middle row with my 6 cards bolging out it was very confusing, plus what bothers me most is that i can no longer move my cards into an order. (before i can click a star to highlight a featured card to show up first online and in the app and now apparently they removed it).
    by the way maybe we do a post about bank apps, i will rate them in this order
    Capital one (best app with most feauters by far)
    Barclays
    Amex
    Chase
    Citi
    US Bank
    BOA

    • Chuck says:

      The truth is that the Amex site got a bit better than it was at the time I wrote the post. But I still don’t like it, and I often use the old interface.

  37. Bryan Mayer says:

    Is anyone else having troubles with the multi tab trick on the new interface? I added the OS.com deal on 4 cards, used it on 1, and it looks like it’s disappeared now on the other 3.

    Also, the new interface isn’t allowing me to access my AU accounts

  38. These seem like new direct links to

    1. View ALL Available (Eligible) AmEx Offers in the new view https://global.americanexpress.com/offers/eligible

    2. View ALL Enrolled AmEx Offers https://global.americanexpress.com/offers/enrolled

    3. View AmEx Offers you have Used (Redeemed) already https://global.americanexpress.com/offers/redeemed

    I know this is also possible using the AmEx Old UI link, but if you want/need to use the new interface, you can bookmark link #1 above and be taken to directly to AmEx Offers and then can navigate around to Account Activity etc.

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to Top ↑