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Deb
Deb (@guest_326161)
December 12, 2016 10:44

I wish I had saved my documents and correspondence from them, but I threw them away in disgust several months ago.

I wrote to Santander as well and their reply made it crystal clear that they have absolutely no interest in customer satisfaction.

This is a very shady and unprofessional operation.

yellow duck
yellow duck (@guest_325573)
December 10, 2016 11:26

Anyone have their terms and conditions they can send me? [email protected]

Lisa
Lisa (@guest_289044)
August 28, 2016 08:45

I’ve had another issue with Santander as well, said they would credit a fee that was assessed, never did. Just another reason to switch. PNC virtual wallet has a $200 or $300 dollar reward, check it out.

Albert Anderson
Albert Anderson (@guest_282789)
August 10, 2016 12:14

I’m not very happy that they got me to switch over and then took away the account. It’s not easy to switch everything over to a new bank.

I found an ad where Santander stated you could earn $1,200 in 5 years. This appears to be false advertising since the longest a person could have been in the account is less than 3 years. http://www.eastersealsnj.org/weeklywrap/wp-content/uploads/2015/03/Santander-at-Work-Extra-20.pdf

I filed a complaint through http://www.consumerfinance.gov/ – my bet is that they’ll end up paying off anyone who complains so they don’t get another fine like the $10 million they just got hit with for deceptive overdraft practices.

Steve G
Steve G (@guest_288778)
August 27, 2016 08:22

I filed a complaint with consumer finance, and Santander wrote me a letter, basically…. Goodbye, we’ll help you close your accounts.

Diego Gamarra
Diego Gamarra (@guest_282153)
August 8, 2016 10:55

Closing all my account with them.. also have about 20+ friends doing the same.

Deb
Deb (@guest_277771)
July 22, 2016 13:35

My account switched over on July 1. I left my direct deposits and online bill payments in place for June and closed my accounts on July 18 assuming (bad idea) that my $20 for June would have been posted to my account in early July. It wasn’t until after I left that I realized that the amount they gave me seemed to be $20 short. I tried to verify this online but because I closed my accounts I no longer had access to any statements or account history. I called the 800 # and was told that they couldn’t help me because I had closed my accounts but to go to my local branch. I did and, after about 15 minutes of research, they agreed that I should have received another $20 in early July for the June activity. However, DESPITE THE FACT THAT IT WAS THEIR ERROR, they couldn’t give me the $20 I was due because I had closed my accounts.

Because it was only $20 and because the people that I dealt with at the branch were really very nice, I decided just to drop it so I thanked them and left. However, I will NEVER do business with Santander again and sincerely hope that their deceptive business practices eventually result in effective legal action against them.

zzz
zzz (@guest_276630)
July 17, 2016 11:27

I have successfully orchestrated a class action lawsuit against a financial institution before. If you could please send me the original documents with the false advertising claims, I can get the law firm I used for my last one and get them to work on this since they are really good at doing these against financial institutions. I was also a extra 20 customer but don’t have any of the original documents. Good job to those who do though. My throwaway email is [email protected]. Thanks.

abc
abc (@guest_277964)
July 23, 2016 15:44

Has anyone contact you yet?

zzz
zzz (@guest_288681)
August 26, 2016 21:23

nobody has contacted me, which is unfortunate because I just closed out a settlement and did great against a major bank

Steve G
Steve G (@guest_276417)
July 16, 2016 12:04

I for one, would like to know about a class action suit. How will we know if there is one? They are a bunch if lying crooks. Even with Interest Rates being quoted, and when you go back a day later, the say, and I quote “I never said that”.

elle
elle (@guest_274994)
July 11, 2016 17:32

this was false advertising…I was told the account was not a promo and would remain active. I agree we should pursue a class action…and I will take out my money in nov.

Garuna
Garuna (@guest_272980)
July 5, 2016 10:00

I got the benefits of Extra 20 for 20 months. I do remember they claiming this offer is valid until I keep the account open with no closure time. I spoke to one of the representative and she told any offer is never for life. It was a promo offer and got ended as decided by the bank management. I dont see any motivtion to keep the accounts open and will close out once I transfer all my money and Bill Pay serrvices.