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ss
ss (@guest_397260)
April 27, 2017 20:29

Maybe it’s too late for me to post this here but I still haven’t gotten the bonus and I’m currently fighting with them. Opened 2 “investigations.” First response referred to a completely different promotion which had nothing to do with my promo.

For second one, I got the blanket copy-pasted response of “Unfortunately, there was not cash promotion offered in conjunction with the opening of your account. While Citi does offer cash promotions at times, those offers are only available to the individual to whom the offer was addressed.”

Opened a 3rd and final investigation which I’m almost certain will also be shot down. So I’ll have to CFPB them anyway.

I have the offer page saved so that should help. But is there any way to confirm that I had enrolled in this offer? I mean they can simply claim that while there was this promo, I never enrolled in it, so it’s kinda like my word against theirs ?

TC
TC (@guest_364785)
March 5, 2017 18:42

Also got the dreaded “Unfortunately, there was not cash promotion offered in conjunction with the opening of your account. While Citi does offer cash promotions at times, those offers are only available to the individual to whom the offer was addressed.”

Luckily, I have four saved messages from Citi that I qualified for promotion since it was on their splash page when I logged into my account on Citi.com. I suspect the error was caused because they downgraded my CITIGOLD account into a CITIPRIORITY after the promotion was over and the code did not get transferred to the new account. I’m arguing with them that they cannot change the terms of the promotion after I met all qualifications and that I had reassurances from four different CitiGold account specialists that I would get my money by 2/28/2017. Will probably file a CFPB complaint if I do not hear from them in the next few days.

Mike
Mike (@guest_382303)
April 3, 2017 11:14
  TC

Same thing here, has a msg from them saying I will get it no later than 2/28.

Still nothing……

RP
RP (@guest_387812)
April 11, 2017 13:35

FILE CFPB. you will get it within 15 days

RP
RP (@guest_357742)
February 21, 2017 15:59

Filed CFPB. got a response back that I was not eligible for the promotion, but since the chat rep confirmed that I was eligible for the promotion they will give me the $300 anyways.

giving excuses even in the CFPB response

Maneesh
Maneesh (@guest_370790)
March 15, 2017 22:09
  RP

Did you finally get it? Same case with me. The offer did not say it was a targeted one. Is visiting near by branch would be of any help? Any specific documents you attached with CFPB complaint?

RP
RP (@guest_387810)
April 11, 2017 13:34

Yes I got it. just attached the offer screenshot and mentioned no where in there it states that is targetted.

Maneesh
Maneesh (@guest_387956)
April 11, 2017 18:26
  RP

Thanks! I finally got it too through CFPB.

Dante Ferman
Dante Ferman (@guest_341269)
January 19, 2017 16:39

Got this from Citi: “Unfortunately, there was not cash promotion offered in conjunction with the opening of your account. While Citi does offer cash promotions at times, those offers are only available to the individual to whom the offer was addressed.”

I wrote a letter saying that the offer which I enrolled was offered to me when I accessed the
Citibank website and enclosed a printout of the offer.

Let’s see…

Mike
Mike (@guest_343319)
January 24, 2017 14:18

Any update? I am thinking of filing with CFPB…

RP
RP (@guest_350288)
February 8, 2017 13:32

I filed a CFPB.

Mike
Mike (@guest_340300)
January 17, 2017 17:55

No bonus for me yet, anyone else in the same boat?

RP
RP (@guest_340332)
January 17, 2017 19:19

none for me as well

Sam
Sam (@guest_340349)
January 17, 2017 20:45
  RP

Same here. No bonus yet. I already had a checking account – which is not a gold account. Wondering if that matters.

Citi Up To $700
Citi Up To $700 (@guest_338783)
January 14, 2017 10:26

Also got mine. Dated 1/12/2017

turboboo
turboboo (@guest_338425)
January 13, 2017 13:26

Got mine today! thanks Doc for sharing the offer

01-12-2017 Interest AdjQ3 2016 July Savings Up To $700 Tiered Bonus $ 400.00

Chuck
Editor
Chuck(@chucksithe)
January 13, 2017 13:45

Awesome

Raj
Raj (@guest_333994)
January 4, 2017 16:11

I nudged Citi for my bonus after keeping 25000 until 30th Nov. They recently replied back that I am not eligible as the offer was targeted. They refereed to the terms and said:

Quote
As a reminder the Terms and Conditions for promotion 454SRRUZ5X state the following which is why you did not qualify:

“This is a targeted campaign and only targeted customers can enroll in these offers.
This offer is available only to targeted customers who received this offer via a direct communication from Citi…”

Unquote

Anyone has had similar experience. Any advise on how to pursue this further?

RP
RP (@guest_334487)
January 5, 2017 17:15

I believe the offer code is 454ST5PKRL like someone above posted. I got the same code from the banker when he opened my account. Yours looks different, may want to check it.

karen
karen (@guest_335142)
January 6, 2017 23:57
  RP

That promotional code was probably someone’s targeted code. I don’t think it’s the same promotion.The $300 – $700 tier bonus wasn’t targeted. If I remember correctly it was on their website so gotta wait til 2/28/17 the latest, to see if the bonus deposited. I’m afraid the rep at the branch that opened the account for me screwed it up. She did not give me any confirmation that I’ve enrolled in such promotion the way Chase would give me a confirmation printout.

karen
karen (@guest_338870)
January 14, 2017 17:14

I got mine too on 1/13/16 yay!!

Earlier than 2/28/17 as originally thought!!

But it had this weird description like Q3 adj but I assume it’s the bonus since I’m not expecting any other credits!

turboboo
turboboo (@guest_326664)
December 13, 2016 14:23

Has anyone received their bonus cash yet? I kept the funds in the account till December 5th just to be on the safe side but haven’t received anything yet.

Jeff
Jeff (@guest_328417)
December 17, 2016 18:56

Still waiting on mine as well. About to poke Citi to see what’s the deal, but I didn’t seem to record the promo code when I signed up. Came here looking for the promo code.

Ss
Ss (@guest_331082)
December 25, 2016 18:23

Guys, we’ll have to wait a few more months for the bonus…

The offer code is 454ST5PKRL.

The offer page PDF is at https://drive.google.com/file/d/0B0zWV-ASk22nOERoQnZteXgtTlU/view?usp=sharing

I spoke to Citi rep who said it would take up to 90 days FROM the date of completing the offer requirements. Since I deposited the money on the last day (8/31), I had to keep my money until 11/30 simply to meet the offer requirement. And then wait 90 days from 8/31 – meaning until 02/29/17 to get the bonus.

Ss
Ss (@guest_331084)
December 25, 2016 18:24
  Ss

Sorry I meant that I have to wait 90 days from 11/30 (not 8/31) to actually get the bonus.

turboboo
turboboo (@guest_331160)
December 26, 2016 02:45
  Ss

Thank you. Do we need to keep the account open (with $500 to avoid fees) till the bonus posts in 90 days?

Jeff
Jeff (@guest_331273)
December 26, 2016 16:14
  Ss

Thank you!

Ss
Ss (@guest_322258)
December 2, 2016 00:53

I participated in this and I don’t have to keep the money in my savings account anymore. So in that case do you recommend downgrading the account? Or just withdrawing the money (put it in a High yield savings account) and paying the monthly fee?