Posted by Chuck on November 7, 2014
Credit Cards

Published on November 7th, 2014 | by Chuck

36

Which Credit Card Issuers will Match a Higher Signup Bonus?

You apply for a credit card with a signup bonus. The next day you see that the signup bonus has increased for that card. ‘Oh, no!’.

Will the card issuer give you the higher bonus upon request?

For the most part, there aren’t any hard-and-fast rules on this and it could vary widely depending on which CSR you speak to. We’ve tried to collect some data points as to which credit card issuers match the higher bonus.

Many of the reports come from comments on various blogs. People who had that ‘Oh, no!’ moment reported back on the blog as to what their outcome was. Share your own story in the comments below!

American Express

TravelSort reports that Amex used to match higher signup bonuses, but they no longer do so. While they don’t officially match higher bonuses, they will sometimes offer some sort of bonus upon request as a goodwill gesture. Often times, they’ll even match the entire amount to keep you happy.

  • SPG – Some had success getting a full match by calling in (1, 2, 3), others got a smaller goodwill bonus (1, 2, 3) and others couldn’t get them to match at all (1).

See also How To Get ‘Matched’ To The 35,000 American Express SPG Offers for good tips on how to go about making this phone call for best chances of success.

Bank of America

It seems possible to get a match with BoA.

  • Simon K had success getting a match on a 50,000 mile Alaska Airline offer.
  • Elliot W had success once, but had a harder time when he tried doing the same for his wife’s card.
  • BoA Travel Rewards: Reports of success matching the 20k bonus (1, 2). No success (1).

Barclay

Many report that Barclay typically does not match a higher offer. This appears to be true with regards to the front-line reps, but often a supervisor can help get a match (1).

A few data points:

  • Brennan had no luck trying to get a match.
  • DoC reader Brenton twice had success getting a match from 40k to 50k on a Barclay US Airways card via SM.
  • ChasingThePoints reports getting matched on a Barclay US Airways.
  • mtutsoo7 reports getting matched on a Barclay US Airways.

Capital One

Reportedly (link, link) Capital One does not match.

  • Spark: no match (1).

Chase

The one card issuer who seems to match a higher offer as a matter of policy is Chase. So long as you applied within the past 90 days, Chase will match the higher offer on personal cards and business cards.

For example, if you applied for the Chase Freedom card with a $100 signup bonus on March 1, and on May 25 Chase makes public an offer of a $200 signup bonus, you should be able to get them to match the higher offer and give you the $200 bonus.

With Chase, the easiest way to do this is to simply send them a Secure Message (SM) through your online login, and they’ll send you back a message to confirm that you’ll get the higher bonus. Everyone seems to have success with the SM method, and you have the added advantage of having a written confirmation that you will receive the offer. Calling on the phone should work too.

A few points:

  • Chase will only match a publicly available offer, not a targeted offer. If you got the targeted offer yourself, you should be able to get the match. Try uploading a picture of the offer via SM, or try calling in; they’ll need to validate that you received such an offer.
  • It’s  harder to get them to match an annual-fee-waiver; typically, the match in only on the bonus points.
  • It’s not entirely clear whether the 90-days begins on the date of card approval or on the application date.

Citi

Citi will usually match a signup bonus within 90 days.

If the offer was targeted for you, there seems to be an official rule of matching the bonus. If it’s public offer they’ll usually match as well. Secure Message is the easiest way to get it done.

If you are having trouble getting a match, try asking for a supervisor who will hopefully agree to match for you, or at least offer some lower amount of points as a goodwill gesture.

  • Prestige: Many had success with getting matched (1, 2, 3, 4)
  • AAdvantage: Successful (1, 2, 3, 4, 5, 6), Successful via chat (1, 2), Not successful (1)
  • Unspecified card: Success (1)

Discover

Many have had success getting a courtesy credit (1) at least when escalating to a supervisor (1).

Others have not had success getting a match (1, 2).

NFCU

  • Doesn’t match: 1

TD Bank

Reader IZ says that they wouldn’t match them to a $150 offer when they signed up for a $100 offer.

US Bank

  •  had success getting a match on a US Bank FlexPerks card.

Wells Fargo

Wells Fargo will not match a higher bonus. (1, 2)

Final Word

As you can see, there isn’t a hard-and-fast rule about getting a match. The exception oisChase who consistently matches better offers. It’s may be worth a phone call or sending a SM with all card issuers, but definitely with Citi, BoA, Discover, US Bank, and Amex.

We’s appreciate if readers could share their own success stories and failure stories of getting an offer-match in the comments below.



36 Responses to Which Credit Card Issuers will Match a Higher Signup Bonus?

  1. Alonso says:

    I was shut down hard by Barclays when trying to get them to match an offer. After some searching around, I’ve yet to find out anyone that has had success with them on that front.

    If only everyone was as willing to match as Chase.

  2. A note, Chase will NOTmatch a Targeted offer even if YOU were targeted but used a different link.

  3. Too Nashty says:

    Amex SPG matched me and my girlfriend no problem, we applied ~2 months before the 30k offer.

    I assume with Citi you are referring to the Exec card? I find that amazing that they matched any offer at all!

  4. Brenton says:

    I was actually able to get a match on the Barclay US Airways card after initially signing up for the standard 40,000 miles, $89 fee by sending a secure message requesting a match to the 50,000 miles after spending $1,000, $89 fee. I got this on the first try for myself. For my wife, the first reply was a no, I sent another request just by copying and pasting, and got a yes the second time. This was a targeted offer, and I didn’t have any kind of confirmation code in my request. The 40,000 miles haven’t hit yet, but the extra 10,000 have, as a “US WORLD CARD: ADJUSTMENT”

    • Chuck says:

      Awesome! I’ve updated the post with the info. Thanks for letting us know!

      We’d love to hear more reports from our readers.

  5. Called AMEX after upgrading a regular AMEX Hilton to Surpass and they wouldn’t match the latest 80k signup offer.

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  7. Just adding after confirming with the rep nearly a half a dozen times, I signed up for a US Airways 40k offer. No where did it say anything about 10k miles per anniversary.

    Then the other week a 50k offer came up, I called Barclay’s and they will match the 50k offer. You MUST pay the annual fee, wait until the statement closes, then you can ask them to adjust.

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  11. M says:

    I called Chase twice today to ask them to match their sign-up offer on my new Marriott card that we got 2 months ago. The new offer is a lot better for sure. We have been a long-time Chase customer with good standing. Both times I got a firm NO (one from a supervisor). Have they changed their policy to no match whatsoever??

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  13. Benjinito says:

    Data point – Amex just offered me 5k on my SPG to match the higher 30k offer.

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  20. tim says:

    Signed up for the no-annual fee Hilton visa about 6 weeks ago with 60,000 point bonus. Sent in a secure message (two times) to ask for the newer 75,000 bonus and was denied both times:

    Dear Valued Customer:

    Thank you for your inquiry.

    We are unable to apply additional points to your existing account for
    the new offer. We regret any inconvenience.

    If you have any further questions, please let us know.

    Best Regards,

    Rachael
    Account Specialist
    South Dakota

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