American Express is offering some cardholders a bonus for adding up to four authorized user when using the chat feature on the site. We’ve seen these authorized user bonuses before and even phone & chat offers but I haven’t seen in it such an official capacity as this before. It’s also worth noting that American Express authorized user accounts do count towards your Chase 5/24 status. Being an authorized user on a card does not prevent you from getting the sign up bonus on that card in the future.
Hat tip to reader James R
Worked for me. You can also call in about the offer, but make sure you ask about it instead of going directly to adding an AU, or else you won’t get the promotion applied. Rep doesn’t know if there’s a deadline. For those eligible, it’s available until it isn’t.
I didn’t have to ask anything and they still pushed this pretty hard on me.
I was asking for a manual airline credit and after that was finished he mentioned there was an offer to share with me. I’ve edited it a bit below:
Rep: It’s for your Gold card. Per this offer you can add up to 4 additional… [describes the promo details]. So if you add 1 card you earn 5000 points, 2 cards for 10000 and so on. The best part is it is absolutely free to add the first 5 users. Also you have complete control on the account and you can place a limit on spending as well. Would you like to enroll?
Me: Unfortunately I don’t have any users I can add
Rep: Oh I see. You can add anyone who is 13 years or more. It is a great opportunity as 20,000 points equals $200 when booking through Amex Travel and the points never expire.
Me: Right but I don’t have permission from anyone to add them.
Rep: I see. No problem. Just saw this special offer in your account and wanted to make sure you are aware of this Amazing offer if you would like to avail of it.
Me: Thanks for letting me know and for your help. Bye.
The capital A in amazing was the cherry on top.
I heard you can add your imaginary dog Bubbles as an AU. However, I still don’t have a full understanding of how to pull it off Since you have to do it within a certain time frame before they ask for SSN.
Disputing Amex authorized user accounts dont get them off your credit report when primary is closed, unlike other cards. In case you care about 5/24. PS it might help to cancel the AU before closing the primary though.
I only see a warning about not leaving the screen unattended.
Live chat rep on 8-11-20: “I checked it and right now there is no offer on adding an additional card member on personal card accounts.”
Tried today via chat. No luck!
Only for personal, or for business too?
I tried it a couple months ago using chat (for business cards), no luck
I had to do a chat and be very specific about the offer. You need a live person.
I talked to a live person but he said my account there is no offer associate with my account😂. I am a gold card member too….
Do you need to give Date of birth and address?
Dob – Yes ; Address – Not needed. System takes primary card holder’s address by default.
Does this pop up right when you open up the chat, or after a series of chat messages?
You have to drop hints in the chat that you can potentially have a big deadbeat family. Their AI algorithms then will make the offer.
Based on the “secure question” it looks like this was during a chat with an actual amex employee and not their automated chat “ai” prior to connecting you to a person.
During chat