Chase Bank is trending on Twitter for the past number of hours (through Saturday night/early Sunday morning on June 28) that checking accounts were showing balances missing balances and transactions in the online login. Seems to have only affected deposit account, not credit card logins.
The problem appears to have been largely fixed over the past few minutes/hours, but some might still be seeing wrong balances. Hopefully this was just some sort of glitch and not any kind of hacking or breach.
There’s now a statement from Chase:
A technical issue overnight delayed updates to our checking accounts. We’ve resolved the issue as of 9 a.m. Eastern today and accounts show current balances.
Update: They’ve now officially stated the same from the Chase twitter account.
We know some customers reporting seeing incorrect balances in their checking account overnight. This was caused by a technical issue that delayed updates on what displayed on Chase Mobile & Chase Online. We resolved this issue as of 9AM ET and accounts now show current balances.
— Chase (@Chase) June 28, 2020
Lol happens to Citi every weekend
The big banks had to pass a stress test last week. Maybe now they are running their own tests to stress out their customers. Just checked, everything seems to be fine.
They have been messing up lately, i transferred money from savings to checking, paid some stuff off early before my paycheck, and then a few days later it reversed and had like 3 overdraft fees, thankfully they credited back the fees for their own mistake. Last night it was a similar situation, not showing transactions and more in my account that i actually had.
Just a correction to the title, there’s no proof of any information compromised, at least so far as we know. Anything spells “hacking” or “leaking” is an overstatement. The better one would be “inaccurate information given from chase online banking” or “incorrect balance presented to users”.
I’m working for a financial institution as an SDE and not associated with Chase or any of its subsidiaries.
‘given compromised information’ and ‘giving inaccurate information’ is pretty similar IMO
Actually, I hear the point: I suppose it can sound as if they gave Tom information about John which was not the case. I’ll update the title.
I don’t agree that they’re similar. The connotations of the two varies massively, the first one implies a (nefarious) cause whereas the second one does not. In the absence of knowledge of the cause it’s irresponsible to imply it.
To me, it reads like the difference between “The flight was sabotaged” and “The flight was delayed”.
I was trying to convey that it wasn’t clear if there was a hack, and ‘showing inaccurate information’ does not convey the issue people were experiencing. When I wrote the post, the twitter conversation was people freaking out that they lost their balances, no one had any idea what was going on, maybe Chase was hacked, etc.
In any case, like I said above, I’ve updated the wording since I agree ‘compromised information’ was not the right wording regardless.
Thanks for changing. I’d agree that the new title is much more apt.
The headline of this article has nothing to do with the content of the story.
That’s not compromised. It’s sensitive information unless a hack was found or displayed someone else’s info.
I think it conveys it perfectly. You might have not been hit by it, but people who were hit by it were very worried about the lack of funds in their bank accounts.
Actually, I hear the point: I suppose it can sound as if they gave Tom information about John which was not the case. I’ll update the title.
2 weeks ago there was a $200 charge on my checking that just disappeared
“Compromised information”in the headline sounds nefarious but it’s only inaccurate or missing information. Happens from time to time with a lot of my accounts at various banks.
People who were hit by this issue were very worried that their accounts were drained. Just the minute of posting, Chase came out with a statement stating that it was just a display glitch (that was far from clear until they gave that statement) which I added to the post, but I did not feel that properly characterized the issue that people were experiencing overnight. I still stand behind the wording.
Actually, I hear the point: I suppose it can sound as if they gave Tom information about John which was not the case. I’ll update the title.
this happens nearly everyday on discover *shrugs* i can’t tell you how many times my acct has shown the wrong balance.
Some Wells Fargo and PNC banks are still closed. It’s frustrating to have to travel further than normal.
Some chase locations are still closed too.
Well, at least the Chase Banks are actually open. I am getting to the point where I am almost ready to close my TD Bank account. There is no excuse at this point for the Bank not to be open.
It’s called employee and customer safety. If there’s anything that you urgently need to be done in branch, then the bank will be able to find a way out of it. No point in risking employee and customer safety when more than 90% of banking nerds can be completed online.
I agree. I tried to close a TD checking account by SM. Every 2 weeks I kept sending another message. It took over a month for them to reply and close it. My last last message was not very nice because by then they charged the $25 maintenance fee for pulling the $2500 min balance out. They did finally reply, apologize, and reverse the fee. No other bank that I deal with has been this dysfunctional over COVID.
There’s this deadly virus going around that never went away and is increasingly getting worse… That’s a pretty good excuse considering being open puts the staff and their families in mortal danger.
So because there is a virus you are saying I shouldn’t have access to my money for the next year or 2? They want to stay closed, fine, send me a check for my money and I will put it in a bank that actually allows me to get MY money.
Most of my bank locations have are still closed but I’ve been able to get the money out without a problem. I use ACH or the ATM or the drive through. Closed one via SM. Not quick of course, but still fine. Even got an appointment to go into a branch last month.
I don’t care if they want to close some locations but they should at least have 1 branch open in each area. that is what Chase did – the 2 branches closest to me are closed but there is one 20 minutes away that is open. However, ALL TD banks are closed and that is wrong. They have my money, I expect them to have a way to get my money. I need $70,000 to close on a house – I can’t get that from the ATM or the drive thru or online.
I got 15K from the drive through at First Midwest bank when I closed my account in April, they had closed all their branches too. They issued me a cashiers check. I didn’t want to wait for them to mail it so they said I could do it all through the DT.
If supermarkets can stay open, I cannot see why banks cannot at least open some branches. Surely there would be a whole lot more customers visiting a supermarket than going into a bank lobby, not to mention they can enforce strict control in how many being let in plus face covering.
The one time I was let in a WF branch, NONE of the employees inside wear a mask!
So much for protecting the employees and their families…
This is a ploy by the banks to decide WHICH BRANCH they can permanently close, and those “being protected” employees will permanently lose their jobs. Mark my words on that! Even the bank tellers worry about this consequence.
Maybe partially true, but what does anyone need to go into a physical branch for in 2020? A handful of types of accounts can’t be opened online for whatever reason, otherwise… buying quarters (can be done places other than banks), depositing MOs (many ATMs and mobile apps can handle them), what else? If the branch had been permanently closed due to being unnecessary rather than temporarily closed due to the pandemic, you wouldn’t say they had “no excuse” for doing that, would you? They may be doing a lousy job of the services you’re trying to access online or over the phone, and that’s more of an issue than closing the branch.
Banks have a long, generally successful and widely adopted track record of making their services available online. People have started using grocery delivery services more widely but it hasn’t been cheap, fast, reliable, convenient, or universal enough to reduce the number of people going to brick and mortar grocery stores the way online banking and ecommerce have made most other physical retail unnecessary. Honestly the stores that have opened should be giving their employees hazard pay.
I am closing on a house in 3 weeks and need a cashier’s check for $70,000. You can’t get that unless you actually go in to the bank.
Also, I had to deposit a bunch of rolls of quarters and dimes from my business – you can’t do that at the drive thru.
Just because YOU don’t use features of the bank where you have to go in doesn’t mean that there is nothing anyone needs to go into a physical branch for in 2020.