Chase announced that it will begin using customer’s unique voiceprints to identify those who call in about their credit card accounts. The system, called Voice ID, will improve customer security and allow cardmembers to more quickly and easily receive service.
They aren’t yet using this technology for deposit accounts, only credit card accounts, perhaps out of concern that users won’t feel secure with such a set up. It’s slated to be rolled out for other products and services later this year.
Outside Chase, Citi has been using similar technology since 2016, and apparently this is a hot topic recently with many financial institutions beginning to utilize voice identification.
Enhancing security and cutting down on annoying ID questions seems like a win. Some people like to call in for a spouse, and this technology will stop that.
A different way to deal with managing someone else’s account is by having yourself listed as the managing representative to be able to make changes to the other person’s account. I believe Chase allows such an option; other banks might allow it as well. Please chime in below if you have knowledge as to which banks allow such a thing – I’ll write up a post with the information if we get enough data points, thanks.
Hat tip to Reddit member jjman2424
View Comments (35)
Voice Id can be spoofed, easily. It is a weak biometric.
Citi also uses voice recognition. I remember them asking for permission first though and i said no.
Is there an option to opt out of this?
I think I've had other credit card issuers ask me if I wanted the voice recognition feature, and I told them that I did not. I forget which bank that was.
Vanguard does this, I believe.
whats interesting regarding this is what if someone then steals your voice through some system where they just spam call you and get you to answer a few words, or take it from your voicemail, could they then use it and talk to the bank as you? Seems dangerous...
NO. And it's not as simple as you may have seen in an 80s movies where you just chain 'words' 'from' 'random' 'samples' 'together' to fool somebody on the other end of the (land) line.
That was the point I was trying to make earlier.
If something can be engineered it can also be reverse engineered.
That is just not true. Cryptography relies to a large degree on the fact that certain functions are cheap to 'engineer', but incredibly expensive to 'reverse engineer'.
While you are technically correct, your implication that it's trivial to do is incorrect and your statement misleading.
There are several companies that can quicky synthesis ones voice and speech pattern. How do I know; I am in the business and have a commercial offering that leverages speech synthesis and recognition - Voice Recognition is a weak biometric, particularly if not bound to a known device.
So you telling me that my voice is like my fingerprint!?
@guest_585179
Yes and so is your fart.
what about deaf cardholders? we rely on sign language interpreters to make calls for us?
HSBC has had this for a few years now.
Any word on Chase implementing the UR to Investment account thing?
Not yet
Capital one has this.
They are very very strict when it comes to calling for other people.
Regarding the capital1 360 account
Yes, that happened to our family and Capital One is quite unforgiving. Discover too.
Fidelity has had this for awhile.
Amex allows managing representatives. I don't recall what term they use, but I have that status on my mom's account.