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catcat
catcat (@guest_1819999)
March 26, 2024 13:17

Just closed my US Bank checking account through Live Chat and it took less than 5 minutes. I couldn’t find the chat feature manually so I used the search phrase “chat with an associate” to connect.

James
James (@guest_1817935)
March 21, 2024 16:10

KeyPoint CU can be closed over live chat during business hours

JM
JM (@guest_1817215)
March 20, 2024 14:42

Citi – Tried to close via chat but was told I needed to call. Call took 5mins to close.

RG
RG (@guest_1816772)
March 19, 2024 20:58

DP: Citi Bank doesn’t allow you to close an account via chat, must call their phone number

2 Good 2B
2 Good 2B (@guest_1813234)
March 13, 2024 17:36

DP: Midland States Bank: Zeroed out account and was able to close via secured message.

catcat
catcat (@guest_1811885)
March 11, 2024 12:58

Wells Fargo personal savings acct – didn’t see the option to send a secure message but was able to use chat to close savings account and transfer remaining balance to checking. Quick and painless.

calwatch
calwatch (@guest_1801309)
February 21, 2024 23:35

Chase – Tried to close a CD during the grace period via SM and they wanted me to call or go to a branch.

HarryTheFirstHarry
HarryTheFirstHarry (@guest_1794910)
February 8, 2024 10:46

There are not any recent Chase Business DPs: So here is one: I was able to 0 the balance in Chase business and then SM to close it. Easy. Had the account for a little over a year though may not have been necessary to keep it open that long after bonus, just wanted to make sure the banker at Chase would get his comission as it was opened in branch and he mentioned that he would get credit only if the account was open for a year.

devin
devin (@guest_1796325)
February 11, 2024 11:30

I also closed my Chase Business Checking with a secure message recently. $0 balance. It was closed the next day. Also waited until over a year to close.

Matty Rex
Matty Rex (@guest_1794142)
February 6, 2024 22:48

Travis Credit Union, was able to close via SM.

Lizbette
Lizbette (@guest_1790264)
February 1, 2024 03:59

Service Credit Union can chat to close the account.