Posted by Chuck on November 16, 2015
Portals

Published on November 16th, 2015 | by Chuck

85

Final Post on Inbox Dollars

5% on eBay

We discovered a shopping portal which was offering 5% back on eBay at one point and for a while many of us made use of it for our eBay purchases. The problems started when they weren’t paying out apparently and we wrote up about that a few weeks back. This post is just an update of where things stand.

This will be the final post on the topic; if there’s anything to add, I’ll just add it to this post or in the comments.

Mixed News

Some good news and some bad news regarding payout from Inbox.

The good news is that they do seem to have tracked most purchases. And they do seem to be willing to actually pay out for whatever they have to.

The bad news? 

  • They are not paying out without a claim. They’re apparently trying to minimize their expenses by only paying out for those who follow up with claims. There were a few earlier purchases which perhaps tracked automatically, but none of the later ones did and most people don’t have anything that tracked automatically. This isn’t the end of the world but is obviously a pain to deal with.
  • Multiple reports indicate that they are denying any eBay purchases paid for with a gift card. This is disappointing since many of us use gift cards for eBay purchases. Again, they’re apparently trying to minimize their payouts this way. We should note that BeFrugal also writes such a rule regarding eBay purchases which are paid for with an eBay gift card. Also, Ebates has a general policy not to honor claims for any purchases on any site paid for with a gift card and this is actually enforced for purchases which don’t track automatically. (See also Best Shopping Portal for eBay Purchases.)
  • One person (I can’t find the link right now) was denied due to the fact that the name of the purchaser and the name on the Inbox account are different. This excuse is absurd.
  • Some transactions weren’t tracked properly. They are saying they’ll follow up with eBay on those.

You’ll definitely need to submit a claim with the date and amount of each purchase. They’ll probably ask you to submit the order confirmation emails and possibly the shipping confirmation as well. Go figure. The bottom line is that they apparently resigned themselves to payout when they have no excuse not to.

The best we can do is submit all our purchases and hope it comes through. In the end, it sounds like many people have been getting all of their cashback by filing claims and some people got part of it. This is encouraging.

Note that we were using the portal until 10/15/15 when the eBay category was removed. Most reports indicate that they are now okay with a 30-day wait before submitting claims and we can hopefully file claims now for all purchases made through 10/15/15. You can file a claim via chat (you may have to disable a pop-up blocker to do so).

One Final Caution

Inbox is very trigger-happy to shut down accounts for a slight infraction of their rules, even the rules relegated to the fine print that you never knew existed. A number of people got their accounts shut down and thus any funds confiscated for violating terms they didn’t know about. They legitimately need to be concerned about duplicate accounts and the like, but they won’t even give the benefit of the doubt or second chances before closing your account.

A few important rules: you can’t have more than one account per household or per computer or per mailing address. Logging in from out of the country may be problematic and don’t try changing any details when you request a check (i.e. if the name you gave them is a nickname and you want the check to have your legal name). You can see all their rules here.

Tread carefully.



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Presley
Presley

None of mine got paid. I used eBay gift cards to pay

Jeff
Jeff

This really seems fraudulent to me. There ought to be a place to report them and make their life misreable for having conducted business this way…

Roman
Roman
anthonyjh21
anthonyjh21

Exactly what I plan on doing if they don’t pay out the entirety of a $1.2k transaction placed on 10/15 (in the late hours of the 14th). We shall see.

I won’t go down without a fight and I hope that others adopt the same mentality. There shouldn’t be any leeway for shady business practices. Even if eBay did in fact change the terms on them midway through their 5% cash back rate, as a business it’s your responsibility not to pass it on to your customers without first notifying them of changes. Any prior transactions should be under the old terms which in this case means it’s inexcusable not to pay out on any transactions where eBay gift cards were used as payment.

TCB changed their terms in regards to matching inbox dollars 5% BUT they also retroactively credited accounts that made purchases under the old set of terms but had yet to post to your TCB account. Inbox should look at this as an example of how to conduct themselves if they remotely care about business ethics.

Fiz
Fiz

I pay most with eBay gift card and I receive all cash back

Justin
Justin

Glad I never fooled with them. I used the Topcashback match when it was still good, but Inbox Dollars seemed shady from the start.

Max
Max

Lawsuit?

Daniel
Daniel

This is ridiculous.
I contacted them and they want me to send Purchase Receipts and Shipping Confirmations for all transactions. Are they crazy? They have such incompetent program that doesn’t track any purchase through their portal and they are putting unnecessary burden on the customers to minimize their payout. Printing pdf files of each receipt and shipping confirmation and labeling each one of them is a gigantic time drain.
And they are adding all these additional T&C that didn’t exist back then, and applying them retroactively. That’s outright fraud.
There got to be a way to really punish them for their fraudulent behavior.

Justin
Justin

They actually tracked everything and once you give them the receipts they correlate it. The lady I am working with waits for my receipts and says “yep, that one is under your account” or “nope, that one is not”.

So they have all the info and are trying to screw us. I have got $215 of my $300 so far and I may just cut my losses and be happy I got anything.

Eric
Eric

These crooks have always been giving me the runaround asking me to wait for cashback

Kevin
Kevin

They are giving me the run around before I’ve even submitted any documents. Do they have a US presence?

Kevin
Kevin

CotterWeb enterprises
1295 Northland Dr #300, St Paul, MN 55120

Dan
Dan

Spent many months back in the day passively clicking their emails, and they screwed me out of it. Don’t take the time to even think about ever bothering with these crooked @$$HOLES.

Ryan
Ryan

What if I forgot which of my transaction went though inbox dollars.? Do I need to specifically provide the date and amount of the purchases or if they had the information?

Charuhans
Charuhans

They checked my purchases and then sent me an email saying that any purchase with gift cards are not eligible. Of course, the rule was made up on the spot as the easiest way to defraud. Don’t know what much people can do. Lawsuit etc. costs time and money and almost everyone here has a day job. Hopefully the bloggers will for once stand up and expose this crooks at every opportunity even if these scumballs have paid the bloggers for their purchases (no surprise there).

Magic
Magic

My account was “canceled per my request” ha ha ha

“Per your request, your Account has been canceled.

If you would like to reactivate your Account, please contact our Member Services department by visiting our Support Center.

Mazz
Mazz

I track all my purchases with all the details very well. I had to open up a case and submit all my receipts and tracking info, which was a pain. I noticed half of my purchases were with gift cards, so if they try to slime their way out of paying me, I will file a BBB complaint. I think everyone who doesn’t get paid out due to some fraudulent policy changes or account closures should complain. They need to be shut down.

anthonyjh21
anthonyjh21

Agreed. This is one of those cases where any one of us who aren’t paid out accordingly NEED to file a complaint with the BBB. This isn’t about whining or revenge either; the more pressure people put on inboxdollars the more likely the BBB is to take action and help us as a whole. Unlike some MS opportunities (like the Apple/Discover thing) this is a clear cut case of bad business that is 100% justified with reporting.

anthonyjh21
anthonyjh21

By the way, when chatting with a rep a few weeks ago, they did in fact already see a purchase I made about two weeks prior. I was told though that I had to wait until the 30 day mark to submit a claim. Ask yourself, if they see my transaction why is it necessary for ME to initiate a payment after waiting an additional 2+ weeks? I obviously didn’t delete the email because it’ll serve as part of my proof once contacting the BBB if they don’t pay out.

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