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Gary Masters
Gary Masters (@guest_655812)
October 11, 2018 14:22

I wanted to check a payment that also showed up as a direct transfer from my Credit Union and was unable to log in to my Chase card account. But with Quicken, my password checked the account and showed it was OK. Still (today) my password is not working.

Jack
Jack (@guest_564363)
February 26, 2018 17:48

NOT resolved. My wife just had her online account blocked (online access only, my access is not blocked nor use of the account) for what they call suspicious activity. They cannot clarify more than that but claim her iPhone must have a virus or malware. I forwarded this article to my wife as well as an article from Bloomberg, and the Chase employees at the bank and telephone customer service had NO IDEA about this.

cm
cm (@guest_564213)
February 26, 2018 10:31

This was intentional for Chase as part of their new “Get to Know Your Neighbor!” program. The way it works is, every time you log in you are logged into a different “neighbor’s” account. There you are free to poke around and “stay a spell” as their website’s copy describes it. I, for one, think it’s very sweet.

Ryan
Ryan (@guest_563357)
February 23, 2018 12:58

I’ve generally had good experiences with Chase, especially in their fraud prevention, but I’m not convinced of their security precautions in other areas. A few months ago, I logged in to find all my UR points (~90K) gone. I looked, and it said they were redeemed for a cruise, which I didn’t book. I called Chase, and they couldn’t explain how someone used them. I change my passwords regularly, use complex, unique ones, etc., so I was confused as well. Thankfully, they gave them back without a hassle, but I watch them like a hawk now.

Jeffrey
Jeffrey (@guest_563270)
February 23, 2018 06:00

As someone who works in the IT industry, I find the fact that this kind of “error” could remotely happen beyond my imagination. It’s not a bug, it’s a severe flaw in design that never should’ve happened. Even a CS major freshman would laugh their asses off. Seriously, authorities should investigate and dole out fines.

Andrew
Andrew (@guest_562957)
February 22, 2018 16:39

I didn’t have any problem with Chase today, but now this afternoon Wells Fargo’s site (on three major browsers) and Android app are all going ape when I try to go to the transfers and bill pay section. Does not inspire confidence.

Paige
Paige (@guest_562980)
February 22, 2018 17:25

I have not personally experienced any problems but based upon these responses, I reached out to my local Chase branch this morning. Not surprisingly, they knew nothing about this. I then spoke with Customer Support at the national level and after being transferred a couple of times, I spoke with someone who verified this was a widespread, known issue they were working to fix. He informed me that there was no way to protect my account; putting a fraud hold on it would not help. He had no time frame for a fix; he thought a complete national shutdown of the Chase network was imminent. I then spoke with my local branch rep again who assured me she would call me when the situation was resolved. I have yet to receive a call.

Jr
Jr (@guest_562951)
February 22, 2018 16:25

I think they know by now. Enough already.

JB
JB (@guest_562932)
February 22, 2018 14:56

This happened to me a couple months back when I tried to have my business credit card account linked with my personal account so that I could log in and view everything with a single online account.

After I requested they combine my online accounts, I logged in and confirmed that everything was good to go. However, the next day when I logged in, I no longer saw my personal CC accounts alongside my business account, but instead saw someone else’s checking and Chase Slate account.

It took a solid week for them to straighten their shit out and they barely offered an apology. I tried to get them to offer me some UR points for my troubles but they didn’t budge.I did save all of my communications with them though, so if we can get something out of them for this I’d be all for it. There was absolutely no sense of urgency on their part in getting back to me after I disclosed the breach, and it was absolutely unbelievable to me how long it took them to remedy the situation.

kroy
kroy (@guest_562931)
February 22, 2018 14:55

Logged in to my chase credit card account yesterday at 5:30pm AZ time – found myself in someone else’s checking and savings account in Louisianna. Full access to all of their banking and personal information it appeared – Called Chase Immediately and they said they “knew about it and were working on a fix” – my question – WHY NOT SHUT DOWN WEB ACCESS while you fix it??? Logged in again and it went straight to my account. They need to let all their customers know about this.

Jessica
Jessica (@guest_562965)
February 22, 2018 16:50

since it was for an isolated group of people, its probably easier for them to let it slide and work on a fix instead of shutting down the website where they would get tens of thousands of calls.

L T
L T (@guest_562925)
February 22, 2018 14:46

This reminds me of an issue with hotmail mobile back in the day. If I used a specific way of logging in to their mobile site and refreshed the page, I would be logged into a different user’s email.

Had the hardest time getting in touch with the right team back them for them to fix it, but eventually in a few days they fixed it.