Posted by Chuck on December 11, 2015
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Published on December 11th, 2015 | by Chuck

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The Axe is Falling on Duplicating Amex Offers

Based on many people’s experiences, it appears that Amex has begun limiting us to savings offers via Twitter and Facebook to just one offer per person, even across multiple Twitter accounts. The good news is that the multi-tab trick still works for now.

Duplication is Dead via Twitter

I initially started noticing a week or two ago that my offers were not being saved on all the accounts. Most of the Twitter account got the ‘You’ve already enrolled’ reply, despite the fact that I hadn’t enrolled and despite the fact that it’s clear in my Amex login that the card is not enrolled. I tried contacting @askamex a few times, with no successful takeaway.

Today, I was having the same issue with the #AmexJet offer and many others mentioned the same problem. Also, people are noticing Amex taking longer to reply and confirm the offer; previously the replies came within a minute and now it’s taking like half an hour.

My friend Daniel from Demflyers also tipped me off to this issue today and explained that they’ve likely added an extra step to the computer system which scans Twitter for tweets and replies. Rather than tweet back immediately, it seems like the server is looking up the card details and only responding if it finds the person has not previously enrolled in the offer. This explains both the lag and the fact that people who tweet from multiple Twitter accounts are getting blocked from enrolling more than one card.

Key Details

Based on numerous accounts, it appears that these are the key details:

  • This limitation is tied to the name on the card, not the SSN. If you have one card with the name Jacob and another your nickname Jack, it will probably allow one for each name, despite the fact that they are both under your SSN. (Note, however, if you just drop one letter from the name it will be considered one name, e.g. Jacob and Jacb.)
  • The limitation is across all of your cards, including AU cards under someone else’s primary. For example, if you saved the offer on a card that you are primary, and then you try saving it on your AU card under your wife’s primary account, it won’t work. And the same thing if you do the reverse order; it will only save on the first one.
  • If you have a card with the name Jacob and an Authorized User (AU) card under the same account with your SSN and the name Jack,  it will go through once for Jacob and once for Jack.
  • Serve cards and subaccount are included in this limitation. If you have an Amex card with your name and a Serve account or even a Serve subaccount under the same name at the same address, it won’t allow the offer on both.
  • The limitation includes third-party Amex cards as well, such as Fidelity and BBVA. If you already saved the offer on one Amex card, you won’t be able to save it on your third-party Amex card.
  • My experience indicates that even across multiple addresses you can not save the offer to two cards in the same name and same SSN. Although different spellings of the same name with the same SSN are allowed, as noted above, same name and same SSN seems to be limited even across separate addresses.
  • Changing IP addresses does not appear to help, but I haven’t tested this enough to say for certain.

I do see one anomaly where Twitter allowed two cards under the same name, address, and SSN to both get the offer (AU cards under my primary account). Apparently, the system still has kinks.

Just to reiterate, there is no problem ‘trusting’ the Amex reply. If the system tells you, ‘Thanks for enrolling,’ you’re good to go. But you’ll likely see, ‘You’ve already enrolled’ when trying to save on multiple cards via Twitter or Facebook.

Important Note

Under the new rules, having Twitter setup to tweet automatically is to your detriment. Without Twitter, you’ll be able to manually add it to all accounts using the multi-tab trick, but if one account gets it added via Twitter it will disappear, and there will be no way at all to add the offer to multiple cards.

And it may be useful to stagger names, nicknames, etc., to be able to save offers on more cards.

Update

Update: Offersbot on Twitter (1, 2) has a different theory that the Amex Offers application is now being limited in how many tweets they can send out. For this reason, they delay responding until they have available bandwidth, and this is somehow also causing the ‘You’ve already enrolled’ glitch. We’ll have to wait longer the find out what is going on.

Developing…



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asar
asar

just synced same offer on two cards

Pete
Pete

I tweeted the Jet offer this morning and it’s showing up on ~50% of my cards (all with the same name).

anonymous
anonymous

exact same thing here, fifty, fifty

Jason
Jason

I didn’t have any problems on my Amex cards using twitter.

anonymous
anonymous

there goes my churn team…

Jonathan
Jonathan

I just synced 10 minutes and it works om most of mine & my wife’s cards 15/18.

Kent C
Kent C

Successful for the most part. Did the Jet offer on 26 cards all set up via Tweetdeck. The offer responses were immediate and approved. However on one AU card it did say “already enrolled” and it wasn’t and it doesn’t show up either as enrolled. Just like Chuck indicated above. The remaining 25 all were accepted and I checked my accounts on the Amex site and they are in fact enrolled. Of the 25, 1/2 are under my SSN and the other 1/2 under my wifes SSN. 6 of the cards are co-branded 3rd party cards, 2 of which are Serve cards, all accepted. 10 of the 25 are AU cards. Every card is tied to the same home address and to the same e-mail.

Maybe using Tweetdeck made a difference, but it still doesn’t look good with the one AU card, indicating something is happening.

Eric
Eric

How did you check the 3rd party cards on the Amex site?

Kent C
Kent C

Good point and now I see the Serve offers are not linked to Serve even though I got the approved e-mail for them. The other 4 cards that are co-branded I can check via Facebook but haven’t done so yet. So yea, some problems.

Eric
Eric

I checked one of my 3rd party cards on Facebook and it wasn’t enrolled and it wasn’t available to add.

Eric
Eric

I don’t think this is entirely correct. I only have 3 regular Amex cards. All 3 of them have the offer saved to them even though I received the “already enrolled” message on every single one of my cards. Could it be just for 3rd party cards? I noticed one of my 3rd party cards received the normal “enrolled” message. I hadn’t noticed that before.

Eric
Eric

I have a slight correction. It’s only saved to 2 or 3 Amex cards. Very surprisingly the missing link is the Costco Amex.

Dave
Dave

I think Amex Sync is just glitchy today. I enrolled on Twitter and all my wife’s cards did not show as enrolled. I logged in and the Jet offer was there. Did the duplicate tab trick, and all said “already enrolled.” Went to check and all 5 show as added to card.

josh
josh

Theres definitely something glitchy going on. I tweeted the Jet.com and got no response the first time. I tried again and got the “you are already enrolled” message. Then, a couple hours later, I got the “you are enrolled” message from the original tweet.

kk
kk

Not sure if this is also related, but although I had Small Business offer on 3 cards the credit showed up only on one of them

Dan
Dan

That’s a little scary. So if you’re trying to take advantage of the same offer multiple times by using different cards, there’s really no way to know if the credit will post.

Dave C
Dave C

Gotta be honest, not gonna cry for the people using these automated Twitter things.

HORACE
HORACE

Agreed. Multi-tab suits me just fine.

Requires a bit more patience but slow and steady does the trick.

Further, if it cuts down on the credit card pimps, well then, so much the better.

TJ
TJ

I think it is just buggy, I got it on 8 of 16 on the first tweet, and 5 got already enrolled and 3 got no response at all. Second tweets led to an even larger % of no responses (with a few you already are enrolled). So if it is intentional it is rolled out super poorly.

farsighted99
farsighted99

I have a lot of cards, and the Jet offer was on all of them except Costco.

I got it on all the cards enrolled.

If they are really going to implement this, well, I’ll cut down on the number of cards…

Kendra

I think it might be a glitch.

I tweeted all 5 of my cards to enroll and got no response, then received a positive response on ONE after half an hour. After that, I went to the Amex site and the offer appeared on ALL cards – even the one that had supposedly been enrolled via Twitter.

Time will tell.

joe
joe

Not having any of the problems you are reporting.

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