Chase dropped return protection from most of their cards in April 2018, and within a few weeks removed it from the Sapphire Reserve as well. A Reddit user points out that the benefit is now back. Looks like it’s been there at least since November 2019, better late than never.
The benefit is also available on the Ritz-Carlton card, I’m unsure if it ever went away from that card.
Key details:
- Max $500 per item
- Max $1,000 per calendar year
- Must file claim within 90 days of purchase
- Benefit Administrator must receive the item in like-new/good working condition
- If more than one method of payment was used, documentation linking the entire payment to the Account must be included
- Customers who file a claim within thirty (30) days of the date of the purchase may be asked to submit proof of the store’s return policy
- File a claim by calling 1-888-675-1461
View Comments (27)
I pointed that out in August 2018 when I received my replacement Ritz card & benefits guide. It never went away in the first place.
Loong loong time ago there was card called Discover. Which had price protection, return protection, extended warranty and everything inhumanely possible for a no fee credit card. That would be remembered and now we are taking with $550 AF and possibility of return protection coming back (I know its back but still saying).
Amex has them (except price protection) on cards with significantly lower AF. Even ED card, a no-fee card, has those benefits
This benefit is basically useless after the loopholes you have to jump thru
Do they usually ask that you ship the item back?
Yes they do - and I've had them deny perfectly valid return protection claims (i.e. brand new shirt never worn and sent back to them, they rejected claim saying it was not new and was in poor condition). No idea if I was an unlucky outlier or if this is their modus operandi but it left a very poor taste.
yes always
I already knew it had return protection. i don't recall it being taken away, it was listed in the benefits guide when i checked summer 2019
CSR+Ritz never dropped Return Protection
I don’t understand specifically what this benefit offers
This benefit saved my ass years ago. My 23-month-old computer crapped out on me just before a flight back to grad school and just after collecting data in the field (i.e., another country in my case). It smelled burned and had my dissertation (!!!) in it (20 years ago, thumb-drive backups were not common). It was a stressful flight and I immediately went to Harvey Norman and paid a whopping sum for a new LG (just wanted a computer immediately) and then got home and swapped out the hard drive and rescued my dissertation (and then probably got hammered in relief). I then had my HP certified as 'dead' by an authorized rep (nicely located near Cottesloe beach), started the benefit process with the credit card and, long story short, ended up getting $2000 back because the 1-year expired warranty for the dead HP was doubled by my credit card. I got the paperwork in with less than two weeks to go.
You are describing extended warranty benefit not return protection
What did you major in?
You return the item to the credit card company and they give you a refund, similar to how you return an item to the store and they give you a refund. So if the store won't take it back, e.g. after 30 days, you can give it to the credit card company.
Does Chase actually need customers to send the items back to them? I have used AmEx's return proaction before, and AmEx never requested the item.
How expensive was that item?
yes and you have to pay for shipping. No return, no check.
The shipping costs are reimbursed by Amex, if you're asked to ship
Need Price Protection back!
Return Protection can be used to protect price
How? That would be great if it’s true.
1. Return item, get refund
2. Buy cheaper item
Lol. What about Shipping? It’s not as convenient as price protection. I was hoping you had a better idea.
you don't get the taxes back and you need to pay for shipping
Ugh, no CSP?