Posted by Chuck on February 25, 2020
Credit Cards

Published on February 25th, 2020 | by Chuck

26

Chase Sapphire Reserve & Ritz-Carlton Bring Back Return Protection

Chase dropped return protection from most of their cards in April 2018, and within a few weeks removed it from the Sapphire Reserve as well. A Reddit user points out that the benefit is now back. Looks like it’s been there at least since November 2019, better late than never.

The benefit is also available on the Ritz-Carlton card, I’m unsure if it ever went away from that card.

Chase Sapphire Reserve | Ritz

Key details:

  • Max $500 per item
  • Max  $1,000 per calendar year
  • Must file claim within 90 days of purchase
  • Benefit Administrator must receive the item in like-new/good working condition
  • If more than one method of payment was used, documentation linking the entire payment to the Account must be included
  • Customers who file a claim within thirty (30) days of the date of the purchase may be asked to submit proof of the store’s return policy
  • File a claim by calling 1-888-675-1461

 

Related: Credit Card Benefits: Return Protection Review



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Daniel
Daniel

Now we just need Citi to understand the error of their ways…

John
John

Once they tally up the cancelled Prestiges

Dima
Dima

Ugh, no CSP?

Hari
Hari

Need Price Protection back!

ihank724
ihank724

Return Protection can be used to protect price

Hari
Hari

How? That would be great if it’s true.

Chucks
Chucks

1. Return item, get refund
2. Buy cheaper item

StarAdmiral
StarAdmiral

you don’t get the taxes back and you need to pay for shipping

Hari
Hari

Lol. What about Shipping? It’s not as convenient as price protection. I was hoping you had a better idea.

Alvin
Alvin

Does Chase actually need customers to send the items back to them? I have used AmEx’s return proaction before, and AmEx never requested the item.

StarAdmiral
StarAdmiral

yes and you have to pay for shipping. No return, no check.

Jenny
Jenny

The shipping costs are reimbursed by Amex, if you’re asked to ship

Dima
Dima

How expensive was that item?

Mary
Mary

I don’t understand specifically what this benefit offers

Billy Bob
Billy Bob

This benefit saved my ass years ago. My 23-month-old computer crapped out on me just before a flight back to grad school and just after collecting data in the field (i.e., another country in my case). It smelled burned and had my dissertation (!!!) in it (20 years ago, thumb-drive backups were not common). It was a stressful flight and I immediately went to Harvey Norman and paid a whopping sum for a new LG (just wanted a computer immediately) and then got home and swapped out the hard drive and rescued my dissertation (and then probably got hammered in relief). I then had my HP certified as ‘dead’ by an authorized rep (nicely located near Cottesloe beach), started the benefit process with the credit card and, long story short, ended up getting $2000 back because the 1-year expired warranty for the dead HP was doubled by my credit card. I got the paperwork in with less than two weeks to go.

Ben P
Ben P

What did you major in?

ian
ian

CSR+Ritz never dropped Return Protection

StarAdmiral
StarAdmiral

I already knew it had return protection. i don’t recall it being taken away, it was listed in the benefits guide when i checked summer 2019

Bo
Bo

Do they usually ask that you ship the item back?

StarAdmiral
StarAdmiral

yes always

Neil
Neil

Yes they do – and I’ve had them deny perfectly valid return protection claims (i.e. brand new shirt never worn and sent back to them, they rejected claim saying it was not new and was in poor condition). No idea if I was an unlucky outlier or if this is their modus operandi but it left a very poor taste.

Creditguy
Creditguy

This benefit is basically useless after the loopholes you have to jump thru

Zauch
Zauch

Loong loong time ago there was card called Discover. Which had price protection, return protection, extended warranty and everything inhumanely possible for a no fee credit card. That would be remembered and now we are taking with $550 AF and possibility of return protection coming back (I know its back but still saying).

Jenny
Jenny

Amex has them (except price protection) on cards with significantly lower AF. Even ED card, a no-fee card, has those benefits

Eric
Eric

I pointed that out in August 2018 when I received my replacement Ritz card & benefits guide. It never went away in the first place.

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