Recap: Discover Settles Student Loan Case, New Lounge & More

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• I know it’s almost Christmas, but f#%! Google, seriously. They’re evil.

• Google selling flights itself instead of sending you to the airline isn't so good if your card only pays a bonus for "flights booked directly with the airline".

  Also, if you have a problem later on with the flight, it's a lot easier to fix if you bought it directly from the airline than if you bought it from an online travel agency. If you bought it from an agency, the agency and the airline will often point fingers at the other and nothing will get resolved. Buying directly offers better chance of issues getting resolved.

  • Working with a travel agency like Expedia can be difficult enough. But agencies like Expedia are indeed founded as customer service-oriented companies. Google, on the other hand, may have superior tech but I do not trust them for taking my call (if I can find a number in the first place) at a time of need.

  • This. If there is anything I have learned over the last 9 months of pandemic-influenced travel, NEVER book through a third party agency. Always deal directly with the airline, hotel, or vendor.

    I had to invest 20+ hours of time going back and forth with Expedia and my state's AG to get a $900 refund on a hotel that was closed during the pandemic. It would have been much easier to deal with the hotel directly.

    • There is no reason to ever use Expedia

      I had the same thing but only spent three hours on a flight that the airline cancelled

      Finally I yelled at someone from the airline and they told me that they are not supposed to do it but handled it anyways

      • Major reason to use Expedia: redeeming UR credits for 1.5x via Chase Travel (which is Expedia).