Visa Checkout & Costco Not Honoring $50 Back $250+ Deal For Everybody

Back in March we posted a deal for $50 back when you spend $250+ at Costco using Visa checkout. It was an extremely popular deal due to the fact it should have worked on Costco cash cards. It was so popular in fact that Visa Checkout is claiming that the deal ended early and anybody who placed an order after 3/26/18 at 4:45PM PST is not eligible.

The problem with that is that the promotion was still being displayed as active at that time. I think there was some sort of caching issue as I did see the offer as expired around that time, but anybody who hadn’t visited the page before or visited the page in incognito mode had the promotion displaying clearly. I think the onus should be on Costco/Visa checkout to make sure the cache is cleared correctly and an offer displays as expired if it has ended early. The official terms state that people should receive the $50 back within 6-8 weeks of the promotion ending so I guess they should start posting soon if you’re eligible. I’m not entirely sure what recourse readers have if the $50 promotion doesn’t post to their account, my usual go to is to complain on social channels (e.g Twitter & Facebook) and then escalate from there if the issue isn’t resolved.

Hat tip to Thisfits
    William Charles
  • On May 14, 2018, 18:29

View Comments (50)

  • Just got this. My order did come in just under the wire for the cutoff that was later announced.

    Thank you for your recent order with Costco.com.

    We have been notified by Visa Checkout that your order did meet the eligibility requirements for the $50 statement credit. Due to the overwhelming response to this promotion, there has been a slight delay in processing the credits. We anticipate that you will be able to see your credit in your online statement no later than Thursday, May 31, 2018.

    If you have additional questions, please reach out to Visa Checkout by phone at (855) 847-2032, visit Visa Checkout Support or contact us.

    Thank you for your patience and we look forward to seeing you on Costco.com again!

    • It just showed up on my CSP from this promotion, too! Finally! I was one of the people who ordered both Costco Cash Cards and merchandise to have a combined total just over $250--and the Cash Cards shipped much later than the merchandise.

  • The fun one will be for those whose Cash Cards didn't ship until early April. My guess is they will try to deny those claims because they were charged after the period, meaning the burden will be on the consumer to prove with an order confirmation that the order qualifies. I'm waiting 8 weeks from the ship date before I do anything.

  • The terms and conditions on the promotion said "Quantities are limited" so I think they can actually do this?

  • Went to live chat with Costco and they were unusually snippy with me, essentially having a boiler plate copy and paste response to contact Visa Checkout. She went so far as to tell me they know about it and that Visa should handle it. Going out on a limb it wouldn't surprise me if we don't see any more VC deals with Costco.

    Called Visa and at first was told to wait longer despite it being 8 weeks. Told me to wait until Friday and if not credited to escalate it at that time. I politely told her I'd like to be transferred to a supervisor and at that point she told me she'd look into it for me. After a few minutes of holding she told me they're aware of the issue and that the credit is "in process" and I should expect it by the end of the week. I purchased early that morning on 3/26 fyi. Guess we'll see how this pans out.

  • Ok, 8 weeks and no credit. Trying VisaCheckout on Twitter because I’ve got other stuff to do today. If I don’t get it settled that way, I’ll try Costco chat and unless I see multiple DPs of calling in working I’ll file a dispute with the credit card company. Like others I don’t have the time to play pass the blame.

  • Hey DoC, thanks for the hat tip.

    For what it's worth, I went to Costco.com and politely expressed my disappointment via live chat. The chat rep escalated to a supervisor and let me know they'll credit my card the $50.

    I like Costco, and their online customer service seems pretty decent. No need to make a public display via social media.

  • I checked my email for the timestamp and fall within the time. I've chatted with Costco and they said I've to wait for 6-8 weeks from the date of purchase.

    • I called costco and they told me citibank is supposed to issue the credit??? I just don't have time to deal with this BS.

  • I called Visa Check Out and they told me to call Costco. Then Costco told me to call Visa Check Out. Then Visa check out told me to wait full 8 weeks and if credit don’t show, call your credit card company.....

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