Delta has updated it’s SkyMiles program rules and there is now a provision that allows them to ban members that are abusive towards staff. The new language states:
Delta may terminate your SkyMiles membership, including any Medallion Status, on the basis of documented abusive behavior.
Abusive behavior means behavior that is directed at a Delta Employee or ambassador, during travel or interactions with Delta’s Reservations or Customer Care personnel, where the passenger’s conduct is disorderly, abusive or violent, including without limitation:
- Personal threats toward a Delta employee or ambassador;
- Excessive/repeated obscene or profane language directed toward a Delta employee or ambassador;
- Insults or slurs directed toward a Delta employee or ambassador; or
- Intentional destruction of Delta property.
Earlier this year Delta threatened passengers with lifetime bans for similar behavior so it’s not a big surprise to see this change in the mileage terms. Hopefully this results in a reduction of this sort of behavior from happening.
Hat tip to OMaaT
