Recap: HSBC Considers Retail Banking Exit, Alaska Airlines 5k New Members Bonus & More

 

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15 Comments
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utopian_galt
utopian_galt (@guest_1100850)
December 1, 2020 00:27

HSBC is a weird company, they were uber sensitive where any purchase you made triggered a fraud alert when I was first with them in 2009. Since some of the credit reporting firms do not report HSBC, it might not affect my credit scores as much. I have 824-836 credit where I likely could afford the ding to have the card canceled for non use if I do not like the new owner of the HSBC USA credit card portfolio.

Calvin
Calvin (@guest_1100836)
November 30, 2020 23:54

The problem isn’t with HSBC alone. Most foreign banks only operate in the US just so they claim to have a stake in the US market. But their hearts aren’t really in it and inevitably the US business is just a side gig for them. They don’t invest in the US so customers have no reason to choose foreign banks. Customers don’t choose the foreign banks so the banks lack the scale to achieve any meaningful profit. The cycle continues…

Union Bank (MUFG parent), Bank of the West (BNP Paribas), HSBC Bank USA, and BBVA (which recently sold to PNC) are all just pitiful also-rans in the industry. The problem is that HSBC’s customer service was beyond atrocious. Since they were burned so many times for laundering money on behalf of terrorists and drug cartels, their processes just bore down on the average person. Good riddance!

The only foreign banks that have somewhat managed to make it in the US are the Canadians: BMO Harris, CIBC, City National (RBC).

AS
AS (@guest_1100773)
November 30, 2020 21:17

I also noticed that this OD page was spoilering a promotion which set to live in December, but now this page no longer exist.
https://giftcardmall.officedepot.com/deal/default/visa-gift-card-129

Raymond
Raymond (@guest_1100518)
November 30, 2020 14:10

Wow there is no other behemoth like HSBC when it comes to presence in most continents. I can withdraw cash in Singapore or China or De or Australia without a hitch under one name.

RE
RE (@guest_1100673)
November 30, 2020 18:11

Agree. HSBC is the only truly global bank. The next one would probably be Citi — but much fewer footprints in other countries, and Citigold has higher international transaction fees than HSBC Premier.

Aaron M
Aaron M (@guest_1100501)
November 30, 2020 13:48

I opened an HSBC checking account in June and did fake DDs (ACH push) with Ally and Chase, which normally work based on recent DPs but did not trigger the bonus for me.

Wouldn’t think of calling the bank since I didn’t have actual DD. I’ve seen some people file complaints with CFPB but again that’s probably for people who did actual DD and didn’t get their bonuses?

Novacat05
Novacat05 (@guest_1100406)
November 30, 2020 11:28

HSBC was a pain to deal with, weird website and online system, phone operators all based out of India. However I put up with it for a whooping $750 bonus with no spend and only DD required.

Yao
Yao (@guest_1100427)
November 30, 2020 12:07

Agreed. I always wondered how HSBC stayed afloat in the US with such a crappy checking account offering.

YoniPDX
YoniPDX (@guest_1100404)
November 30, 2020 11:21

So disappointing about OD – on a positive note P2 got $200 appreciation credit on Biz Plat earlier this month after renewal – was able to snag the $15 off $300 by mail offer – it was delivered last week.

More disappointing was my nearest Staples WAS near PDX airport – picked up P2 yesterday she spent 10 days with the in-laws, planned on stopping by to use $40 back on $400 Amex offer on P1/P2 Biz Plats with the no activation fee MC. Oh the humanities. I had no clue the store had closed.

CongestionCharge
CongestionCharge (@guest_1100417)
November 30, 2020 11:44

Alas, I used to let P2 run into Ulta while I did some MS next door.

Wager
Wager (@guest_1100374)
November 30, 2020 10:46

Gotta get in on one more round of hsbc bonuses before they leave

Peter
Peter (@guest_1100366)
November 30, 2020 10:34

I assume the reason HSBC is struggling is how difficult they are to deal with. Their biggest strength would be their Asia presence, but unless you have Premier you still have to pay forex fees when making transactions there, negating that. Plus a very limited footprint. I will miss the bonuses though if they do pull out.

slowbrake
slowbrake (@guest_1100376)
November 30, 2020 10:48

I always thought their biggest strength was willingness to launder money (in seriousness)

Ne’er-do-wells have regularly relied on retail branches to drop off wheelbarrows of cash. Probably explains why they are only considering dropping the US retail experience – not Asia/Russia/South+Central America.

Danno
Danno (@guest_1100392)
November 30, 2020 11:08

I’ve never personally banked with them (I’d heard they could be a bit difficult, as mentioned) but I hopped over to their website and they seemed to be pretty mediocre at everything. Checking accounts had quite a few fees and footnotes, never a good sign when fee-free checking is the new normal. A couple credit cards seemed maybe okay, and if I lived anywhere near a branch I MIGHT consider a tiny bit of legitimate business with them, much like Key or TD. But overall? Not super impressive from my view. But losing those bonuses will suck for some of you. RIP

Please Leave
Please Leave (@guest_1100334)
November 30, 2020 09:32

People who have banked with HSBC: That’d be best.