American Express has sent out e-mails to some cardholders thanking them for updating their address, despite no update being made. This is because American Express has changed how Apartment/Suite numbers are handled (now appears on the second line rather than at the end of the first line) causing the system to trigger an update e-mail. The e-mail reads as follows:
Thank you for providing an up-to-date address for your American Express account ending in XXXXX.
You would have thought American Express wouldn’t send these types of e-mails when it was their system that made the change but nothing surprises me anymore.
Hat tip to churnchurngadgetflow
