Today, Citibank announced the added capability of disputing a pending credit card charge, even before it posts. It’s currently available in the web browser and the iPhone app, and an update for the Android app is expected later this year. Citi has been enhancing their mobile app over the past couple of years, including back in 2016 when they added the ability to dispute a charge. Full press release below.
This is a convenience: typically, you always have to wait until a charge posts to dispute it since it can always fall off until that point. However, there are occasions where you recognize the charge and still want to dispute it. Always easier to be able to get it done and over with right away.
I can’t get the feature to show yet, not in the browser and not in the iPhone app. I guess they haven’t sorted it out completely yet. Update: I now see it in the app.
Related: Everything You Ever Wanted To Know About Credit Card Disputes
Full press release we received from Citi:
NEW YORK, August 28, 2018 – Citi credit cardmembers now have the ability to quickly and easily dispute pending charges directly within the Citi Mobile App for iPhone and on browser in the U.S. The new feature, which is an extension of the dispute posted charges functionality that Citi launched in 2016, is designed to provide increased peace of mind to consumers and infuse simplicity and transparency within an often emotional process.
Citi is the only major U.S. credit card issuer to provide this feature on mobile. Credit cardmembers can submit a dispute on pending charges for an array of reasons including duplicate charges, unrecognized charges, canceled service or subscription etc. Once the dispute is submitted, cardmembers will be notified via the app that Citi is taking action, the status of the case and what to expect next.
“With an increasing number of consumers relying on mobile banking to manage their finances, it’s crucial that we’re providing a robust and seamless experience for them,” says Alice Milligan, Chief Digital Client Experience Officer, U.S Consumer Bank, Citi. “Through offering the ability to dispute charges, including those that are pending, and complete other key banking tasks in their channel of choice, we can enable our customers to spend less time banking and more time in the moment.”
Citi will also be offering the ability for cardmembers to dispute pending charges within the Citi Mobile App for Android later this year.
This launch follows the recent introduction of a number of innovative features, including Citi’s first ever voice capability for iPhone users. Customers who have Touch or Face ID enabled for Citi Mobile are able to ask Siri for their bank and credit card balance, which provides them with a new, easy way to check their finances.
