Uber has announced that they have made two updates to their rating system (rolling out globally today). The updates are as follows:
- Fairer pool ratings. If a user rates their trip under 5 stars they will be prompted to select additional reasons why. If the reason is outside a drivers control (e.g route or co-rider behavior) the rating will not count towards the drivers average.
- Encouraging better rider behavior. Uber drivers also rate their passengers and every user has their own rider score. It’s been possible to view your score for some time but Uber will now be clearly displaying this under a person’s name.
Both of these are common sense changes. UberPool ratings were obviously unfair for drivers previously (you shouldn’t be punished for things outside your control). I never understood why riders scores weren’t more prominently displayed. It would be nice to see some sort of incentive for maintaining a high rider score, but not sure exactly what would work.
Hat tip to View From The Wing
