Numerous reports are that Citi is not allowing product changes from the American Airlines AAdvantage cards to a ThankYou or to a DoubleCash card. You can product change to another American Airlines card or to the Costco card. (Not clear why Costco is grouped with the American cards.)
Previously, Citi was more generous than other card issuers, and allowed product changes out of the AAdvantage cobrand into another line of cards. They are no longer allowing that, and it’s not clear if it’s something temporary or a permanent change.
Spoke to three reps using different Citi numbers. None of them were able to convert my Rewards+ or AAdvantage card to a Costco card. One of them acknowledged they recently were able to do this for someone but no longer see the option to do so for me.
Just spoke with a rep and they said that there would be more options in the future for PC from AA but they didn’t have a date on when it would happen. I downgraded to mileup in the hopes that double will come back at some point.
Called Citi to downgrade/cancel AA Advantage. Was first offered Citi Thank You Rewards+ as an option (after rejecting AA no fee card). Got excited for a moment, but after a brief hold was told that was no longer an option. Asked about Costco card and was immediately converted to Costco Anywhere after supplying membership info.
I checked with them on 3/29 on options I have to change to for my AA platinum select, and got the other 2 AA cards and Costco card.
I reached back out today and they said the only options I had was the 2 AA cards, Costco card is not an option anymore .
Does this include the Custom Cash card to the banned PC list?
There is no banned PC list, there’s just a new policy that you can’t product change between two different families of cards, like TYP vs AA, as has long been the case at other major banks including Amex and Chase.
The Custom Cash card is a TYP (Thank You Points) card, so it can be product changed to/from any other TYP card, but not necessarily to/from other card types at Citi, and in particular not to/from Citi AA cards.
There may be other families of cards at Citi right now, I’m not sure, but the two really obvious families of cards at Citi right now are the TYP card family and the AA card family, the latter bound to grow as Citi is becoming the only bank to offer them, as Barclays will no longer be able to offer AA cards.
So it’s the TYP and AA card families that definitely can no longer be product changed between them, only within them, and maybe to some limited other options not in either of those two groups.
Can Citi retail cards like “thankyou mastercard” be PCed to other TYP cards?
They transferred me to retention department who gave me annual fee refund if I spend $1000 in 3 months.
Fine, but that has nothing to do with product changes. Retention offers have been available (though not always for everyone) for many years now at Citi, and there is no claim of changes to retention offers, only to product changes.
Just reached one-year anniversary on my AA Platinum yesterday… just chatted with an agent, and was given the following options, which matches what’s mentioned in the post –
Available Products:
American Airline Miles +AAdvantage MileUp Card ) _Citi/AAdvantage Platinum Select World Elite Card () +Citi / AAdvantage Executive ()Cash Back *Costco Anywhere Visa® Card by Citi ()
Hopefully this is only temporary…
Why should it be only temporary?
It’s probably caused by at least two factors combined:
Other big banks do the same thing. Amex and Chase only allow you to product change between cards in the same family.Citi is in a new situation, where it’s going to get all of the AA business, instead of just part it of it when it shared it with Barclays for ages, and as a result it will probably have more AA cards, and thus no need to offer product changes to anything else as they did when they had fewer AA cards to choose among.And Barclays never allowed product changing outside of AA either. So as someone far below mentioned, it may be part of the contract that Citi had to make to assume Barclays credit cards.
None of those are temporary factors.
It can be whatever it is, and I can hope for anything I want.
There’s somebody posted before me saying the same thing happened a few years ago and it was temporary.
Just changed my personal AA to double cash on 3/8/25
Same within a few days from you
This sucks, what are the options for Citi AAdvantage Platinum Select now? Don’t see a value worth keeping for $99 AF
Downgrade to American Airlines AAdvantage® MileUp® Mastercard® or close the card.
https://creditcards.aa.com/credit-cards/citi-mileup-card-american-airlines-direct/
$0AF options are MileUp or Costco.
man fuck me was just about to change