Chase announced that it will begin using customer’s unique voiceprints to identify those who call in about their credit card accounts. The system, called Voice ID, will improve customer security and allow cardmembers to more quickly and easily receive service.
They aren’t yet using this technology for deposit accounts, only credit card accounts, perhaps out of concern that users won’t feel secure with such a set up. It’s slated to be rolled out for other products and services later this year.
Outside Chase, Citi has been using similar technology since 2016, and apparently this is a hot topic recently with many financial institutions beginning to utilize voice identification.
Enhancing security and cutting down on annoying ID questions seems like a win. Some people like to call in for a spouse, and this technology will stop that.
A different way to deal with managing someone else’s account is by having yourself listed as the managing representative to be able to make changes to the other person’s account. I believe Chase allows such an option; other banks might allow it as well. Please chime in below if you have knowledge as to which banks allow such a thing – I’ll write up a post with the information if we get enough data points, thanks.
Hat tip to Reddit member jjman2424
