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24 Comments
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Chris
Chris (@guest_2069735)
May 30, 2025 13:26

My payment is in the processing stage. I bought the item from Amazon and submitted my receipt. They initially denied me saying that Amazon isn’t among their qualified retailers but I was able to successfully argue that the landing page for the promo did not specify you had to purchase the item from their approve list of retailers. YMMV.

Chris
Chris (@guest_2074606)
June 9, 2025 09:29

I never got my rebate.

mark
mark (@guest_2068065)
May 27, 2025 11:05

I advise caution with Aisle. There are tons of reports from people on social media who never got paid and got banned for no reason. Happened to me too. They are scammers as far as I am concerned.

Lauren
Lauren (@guest_2067311)
May 25, 2025 11:10

Ew. Filled with unnecessary erythritol and stevia.

jacques
jacques (@guest_2067309)
May 25, 2025 11:02

Whenever I go to an offer and submit my phone number, I get the error message “We are unable to sign you up at this time”.
They replied that to me:
I wanted to let you know that we’ve made the decision to suspend your account on the basis of creating multiple accounts with the same information (ie email, name, phone number, payment accounts) across those accounts, a direct infringement in our Terms of Service.
Legal jargon aside, here’s a very human explanation of why this rule matters:
Aisle is an early-stage startup, primarily supporting other early-stage food and beverage startups. These brands, with limited budgets, leverage our services to help them drive more brand awareness / trial in-store. By allowing the same customer to take advantage of the reward numerous times, we are not providing the best service.
For more details, you can also review our Terms of Service:
https://discover.gotoaisle.com/terms-of-service

Eric 🔗
Eric 🔗 (@guest_2067314)
May 25, 2025 11:16

I noticed that you didn’t deny that you are guilty. 😉

mark
mark (@guest_2068064)
May 27, 2025 11:04

There are tons of reports from people on social media who never got paid and got banned for no reason. Happened to me too. No multiple accounts.

Eric 🔗
Eric 🔗 (@guest_2068182)
May 27, 2025 15:47

I also only have 1 account so I’m not worried. I am already out the money that I spent on the items so I have nothing to lose by following up with them.

Elijah
Elijah (@guest_2067170)
May 24, 2025 19:48

After their rug pull with Alec’s Ice Cream earlier this month, I’m not going anywhere near this company. Would strongly encourage everyone else not to waste their time.

21
21 (@guest_2067177)
May 24, 2025 20:16

Never thought I’d see a sentence involving a rug pull and ice cream! LOL!

TJ
TJ (@guest_2067194)
May 24, 2025 21:15

P1 and P2 got Alec’s ice cream deal money but it was several days before we got it. I agree these expensive products may not be such a great deal if you don’t get money back. Best if you do go for the deal is to not open it till you get payment. Worst case just return it.

Eric 🔗
Eric 🔗 (@guest_2067267)
May 25, 2025 07:05
  TJ

You wrote “it was several days before we got it”? Do you just mean that the money arrived in your PP account several days after you submitted the offer instead of within 1 or 2 days like usual?

TJ
TJ (@guest_2067276)
May 25, 2025 08:13

For ice cream deal we signed up and sent receipt on May 2. Got money in PP on May 7.

Eric 🔗
Eric 🔗 (@guest_2067295)
May 25, 2025 10:25
  TJ

It only took 3 business days for you to get paid so it’s not really that long. 😉

Adam
Adam (@guest_2067204)
May 24, 2025 21:40

Yes, stopped using them ever since they cheated me out of at least $20. But I guess that’s how they make money, let more ppl register (and make the purchase) than the actual funds they have for a product.

They definitely make money this way vs sending out coupons for free products. Just look at what happened to coupon,.com

Eric 🔗
Eric 🔗 (@guest_2067265)
May 25, 2025 07:04

Adam,

Was your bad experience similar to what happened to me here: #2064264 ?

Eric 🔗
Eric 🔗 (@guest_2067264)
May 25, 2025 07:03

I wasn’t aware of that post but I am also angry at Aisle. The last offer that I tried to participate in, they didn’t show any restrictions on the store. I made my purchase and they declined me and showed me the stores that were qualifying and the store I used wasn’t on it only AFTER I made the purchase.

I replied back asking where it showed the restrictions BEFORE I made the purchase. It’s been crickets since!

NDrew
NDrew (@guest_2067292)
May 25, 2025 10:11

Keep texting the word Support and then your explanation every day until they respond. You can also try emailing them. Their customer service is terrible

Eric 🔗
Eric 🔗 (@guest_2067294)
May 25, 2025 10:24

NDrew,

Has texting them the same thing each day actually worked for you? I would think that badgering them like that would make them less likely to help me.

Please provide me with the email address where they responded as I would much rather converse by email than text.

BTW, since that incident happened, I have only requested 1 more Aisle offer. I never received the text about the offer. I wonder if they have banned me or if that was just a coincidence.

NDrew
NDrew (@guest_2067340)
May 25, 2025 12:04

I did it for a few days in a row after they hadn’t reimbursed me for over 10 days and I finally got a response. I’m always very polite in my requests but I guess there’s always the risk that we’ll get banned. I suspect that their system is very unorganized which causes some requests to be answered fairly quickly whereas others go unanswered. Here are the emails that you can try:

General Support: [email protected]

Customer Account Manager: [email protected]

If you have a screenshot of the original text or offer that doesn’t mention specific locations only, I recommend including that in your email. Your request sounds reasonable so hopefully they’ll honor the original terms. They burned me on the Sommerly Ice Cream Bars offer a while back, but I didn’t argue with them because at the time they were on a banning spree and I didn’t want to get banned too.

There also seems to be some glitch that causes us to sometimes not receive their text after signing up. That’s happened to me too.

Good luck!

Eric 🔗
Eric 🔗 (@guest_2067346)
May 25, 2025 12:14

Thank you for providing me all of this info. I will 1st email the general Aisle email address that you provided and then play it by ear.

Eric 🔗
Eric 🔗 (@guest_2069148)
May 29, 2025 10:54

NDrew,

Aisle replied to my email and simply asked for my phone #. 2 or 3 days later, they approved my rebate and paid me for the item.

Just now, I requested a random item from Aisle’s site and received the text right away. Therefore, I’m obviously not banned.

I really appreciate your help on this matter. 😀

NDrew
NDrew (@guest_2069350)
May 29, 2025 18:18

Hey, that’s great news! I’m so glad they responded and resolved your issue. I think they’ve been banning a lot of people because apparently their terms of service only allow one rebate per household and a lot of people don’t realize that. Also, if you didn’t get your refund for Alec’s Ice Cream, they were supposed to reimburse everyone who submitted their receipt before the offer was officially discontinued (I emailed Alec’s to ask about it and it sounds like Aisle totally messed it up and Alec’s had never authorized the campaign.) Anyway, if you didn’t get your money back, you can use the same email or [email protected].

Thanks for sharing your update with me!

Eric 🔗
Eric 🔗 (@guest_2069371)
May 29, 2025 19:07

I’m in the clear on the Alec’s offer as I didn’t even know about it until seeing it mentioned in this post. 😉