Update 4/2/20: Flexible booking policy has been extended until June 30th, 2020.
Hyatt has announced it’s response to COVID-19.
- Waiving change & cancellation fees.
- Existing reservations for upcoming travel between March 14 and April 30, 2020: All existing reservations made before March 13, 2020 that are for arrivals between March 14 and April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
- New reservations for any future travel: Any reservation you make between March 13, 2020, and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
- Existing Advance Purchase Rate non-refundable reservations for travel through June 2020: As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt, at least 24 hours before their stay, to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible). World of Hyatt points may be used toward future travel at any of our 900+ hotels across 17 brands globally.
- Award category changes and introduction of peak/off peak pricing will be delayed until 2021 (hat tip to Running with Miles). The following five hotels will still change:
- Parky Hyatt Mallorca – From Category 6 to Category 5
- Hyatt Centric Park City – From Category 6 to Category 7
- Park Hyatt Shenzhen – From Category 4 to Category 5
- Alila Yanshuo – From Category 4 to Category 5
- Park Hyatt Ningbo – From Category 3 to Category 4
- Points forfeit will be suspended through May 31st, 2020.
Hyatt will also be making a decision on elite tier qualifications, but at this stage they haven’t decided how this will be handled.
