Yesterday we posted about drop app (this is a card linked loyalty program). Some readers didn’t think we were being fair in our post and should have also outlined the issues users are currently facing (something that Miles Per Day also pointed out). I thought about updating that post, but most readers don’t reread posts so figured that a new post should be in order. At the moment Drop seems to be facing lots of problems, such as:
- Untracked/undertracked purchases
- No replies from support
- Redemption not being issued (or an error message when you try to redeem points)
Those are all significant problems and issues and Drop needs to address and remedy them immediately. I suspect they were simply not ready for the volume and type of transactions that a lot of users were/are making. It’s also worth pointing out that we received $1 per user that signs up to Drop (as disclosed in our post), I asked them if they would instead give our readers a bigger sign up bonus (something we always try to ask and push for) and they declined.
