Yesterday we posted about drop app (this is a card linked loyalty program). Some readers didn’t think we were being fair in our post and should have also outlined the issues users are currently facing (something that Miles Per Day also pointed out). I thought about updating that post, but most readers don’t reread posts so figured that a new post should be in order. At the moment Drop seems to be facing lots of problems, such as:
- Untracked/undertracked purchases
- No replies from support
- Redemption not being issued (or an error message when you try to redeem points)
Those are all significant problems and issues and Drop needs to address and remedy them immediately. I suspect they were simply not ready for the volume and type of transactions that a lot of users were/are making. It’s also worth pointing out that we received $1 per user that signs up to Drop (as disclosed in our post), I asked them if they would instead give our readers a bigger sign up bonus (something we always try to ask and push for) and they declined.
Similar experience to others with their “customer service” department… more like dis-service.
For me, the app worked great for quite a while, but at the end of 2018, purchases stopped tracking automatically. Reaching out about the issue in January, the response was quick and the missing points credited. Now having to contact Drop again in February about more missing transactions, I am first told that my account is being reviewed, and then informed that my purchases have “violated their terms of service.” After inquiring what specifically was supposedly done which violated the rules, there was total radio silence. I can honestly state that all my purchases were legitimate, no MS, period. Obviously, the period of activity was around the holidays, so there was xmas shopping, and also large some large purchases in connection with home improvements we were carrying out, as well as making purchases for an upcoming wedding; bottom line, we’re spending a ton of money at the moment. (As a side note, I was a Beta user so my Drop account is grandfathered from 10x at walmart & 20x at amazon.) Since Drop has been unwilling to actually explain themselves, even in the interest of good customer relations, I have to believe that some part of the issue is the unwillingness to pay out those higher rates. In the end, it was only ever $5 here, $10 there, I certainly was *not* getting rich from Drop rewards. It’s just pretty slimy to penalize some one for no real reason.
I also have had a HORRIBLE experience with Drop! I would not recommend their service to anyone. Since the day I opened the account up I have NOT gotten 1 point automatically deposited into my drop account. I have spent hours emailing them, getting careless replies (accept from one rep named Karen who was great), taking screenshots of each individual qualifying purchase on my statement to prove I made the purchases and more. They sent me the game they offer for bonus points for the inconvenience but I am not very good at it & honestly with the service I received yesterday from an employee Jess it was AWFUL!!! She was very rude to me implying that me waiting a month to follow up on why this issue still hasn’t been resolved was not long enough. I opened up the account in April 2018 btw so its now been 5 months that I have waited for this issue to be resolved and it still has not been. I was told the same thing by 3 different reps that they would forward my account to the dept. that fixes these issues & that I will get a prompt to updated my linked card info and when I do to make sure I do it and yet not once has that happened. I am very upset & have been patient with them regarding these issues and after my encounter with Jess via email yesterday I will now try reaching out further regarding their customer service issues & the fact that they don’t seem to care about their customers.
Why do you have to give your login credentials for your banking
Wish I had seen this before I joined. At first I was getting points, but then the points stopped coming. I have a bunch of points that have been “pending” and others that have yet to post. There was a message on the website saying that the company was having issues with Citi credit cards.
I’ve been doing relatively ok with drop but one thing that’s wierd is that my Cap One spark card is not showing. They acknowledged a problem but I guess we’ll see if it will track? Anyone else have this problem?
Never got 30,000 points for Giftagram purchase. Emailed them multiple times, but they were all ignored. Buyers beware!
I earned all my points by completing their offers – no single point from purchases. I have 76000 points but I cannot redeem them. Support doesn’t respond at all. I had my AmEx account linked, now I unlinked them. What can I do? CFBP? BBB?
Remove any MS cards, and try emailing them indicating that you’ve unlinked your business cards from the account, maybe they’ll unfreeze.
Drop has worked great for me. Already cashed out $100 in Amazon GCs. Got 75000 points for the WealthSimple signup and 20000 points for the Boxed deal.
Cashing out working easily and the gc email arrived within minutes.
Something is wrong either with my account or I don’t understand how it works. When I setup account, I chose amazon, wholefoods, walgreens, shell and something else. I linked my amex account. I used amex card in every store, but so far I don’t see any points for my purchases (not even pending one).
I redeemed one amazon gift card and received it. On my second transaction, the redemption failed. I emailed them and they told me my account was flagged for having business cards linked or for manufactured spend. Since I don’t MS, I unlinked my business cards and replied to the email. They unflagged my account. I’ve since made 2 amazon redemptions and they were both received within the hour to my email. I would keep using Drop!