United has released an 11 page review and report of the United Flight 3411 incident (commonly referred to as bump gate). Gary from View of the Wing has uploaded the full report here and you can view his thoughts here. The report is quite interesting to read and overall I think United does a great job to identify the problems and then goes on to make a number of policy changes to address those problems.
Overall I like these changes a lot, it’s always good to give your employees more room to move when it comes to compensation. The $10,000 limit seems fair and more balance than the $1,350 maximum the DOT imposes for involuntary bumping. I think putting this limit in place also has a flow on effect of United reducing overbooking on flights that historically have low volunteer rates.
United and other airlines should learn a lot from this incident and it’s nice to see some positive changes because of it. In particular how to handle the immediate aftermath of these incidents. As always feel free to share your thoughts and opinions in the comments below.
