American Express Discontinuing Upgrade With Points Program

American Express is discontinuing the upgrade with points program starting December 3, 2023. On statements the following is stated:

Effective December 3, 2023, American Express Card Members with a Membership Rewards account will no longer have access to the Upgrade with Points program and, accordingly, will not have the option to use Membership Rewards points to place an offer on a seat upgrade for any upcoming flights. This will not impact offers placed for a seat upgrade prior to December 3, 2023. All pending offers will still be processed and accepted or declined by the airline. This will not impact any offers that, as of December 3, 2023, have already been accepted or declined by the airline. Upgraded tickets for accepted offers will continue to be valid.

Not a huge loss given how bad value this program was but something to be aware of.

Hat tip to HappyP2

Subscribe
Notify of
guest

24 Comments
newest
oldest most voted

Celery
Celery (@guest_1701889)
September 25, 2023 09:29

Why is everyone here complaining about this? This was always literally the worst use of points I could think of. They’re not discontinuing it because they’re taking away value, they just don’t want to keep maintaining this when no one uses it in the first place. Honestly if you were using this before they just did you a favor.

Smiler Grogran
Smiler Grogran (@guest_1700910)
September 23, 2023 17:36

I wont be renewing my plat card

Hurley
Hurley (@guest_1700877)
September 23, 2023 16:39

American Express really shines when you combine it with Hilton Hotels. Cards like the American Express Hilton business card is awesome. That is of course only if you frequent Hilton hotels…

Terry
Terry (@guest_1700948)
September 23, 2023 19:20

I’m trying to figure out if this is a troll or not. I don’t think there any value in those cards except the SUB.

Peggy
Peggy (@guest_1700868)
September 23, 2023 16:08

The only reason I use the card is for my free companion ticket (always worth more than my annual fee) + I get discounts on restaurants or products I buy anyway. Plus I use the points for free travel on Delta (which unfortunately are worth 1/3 than they used to be). Yes, I pay the balance every month.

Celery
Celery (@guest_1701890)
September 25, 2023 09:29

Wrong card

Bill Frost
Bill Frost (@guest_1700695)
September 23, 2023 09:49

Amex takes the lead in the face of Durbin Marshall…

Jack
Jack (@guest_1700381)
September 22, 2023 19:27

“Upgrade” should be discontinued!

Dt
Dt (@guest_1700370)
September 22, 2023 19:10

At this point it’s best for people to just not do business with these banks anymore. There is no real benefit anymore but for the companies. I mean Amex offered $75 cash to deposit 50k in a saving account but it has to sit for a year. How do the banks charge for a 50K loan about 10k?? But people think it’s a deal lol

Hassan
Hassan (@guest_1700342)
September 22, 2023 18:20

i already trashed my Amex Plat because they wouldn’t give me any sort of retention offer despite the fact that I spend $70k/yr on the card. I noticed their customer service has declined significantly.

Frogger
Frogger (@guest_1700506)
September 23, 2023 00:11

Putting $75000 on Amex Platinum seems like a bad idea. Why would you do that. Also I go offered 30000 MR points to keep mine open and I had zero spend after meeting sign up bonus. Still cancelled due to high fee.

john
john (@guest_1700708)
September 23, 2023 10:12

Yesterday I asked for a retention offer for my Amex platinum which I have had since 1983. They were quick to point out that I got back around $1198 in statement credits this last year. Most of the things like the Saks money, the Walmart membership, Clear, and other things I would never buy without getting my money back. In the past the retention offers were really the motivation for me to keep the card. The only offer they would make was for me to use 69500 points to pay for my renewal fee. I would never do that. If it were not for the access to the American Express lounges at various airports I would cancel the card. While I will keep the card one more year I am really on the fence whether it is worth it or not.

Mike
Mike (@guest_1701017)
September 23, 2023 22:29

I got the same retention offer, but then I called them again after a few days with an intention to cancel, they gave an offer for $250 statement credit after spending $3k in 3 months, which was acceptable for me…

I would just try getting different retention offers until I get the one that works for me.

uu
uu (@guest_1701655)
September 24, 2023 21:39

Good to know. I got none retention offer

TravelGeek
TravelGeek (@guest_1700822)
September 23, 2023 14:06

A lot of people seem to think that retention offers are directly tied to how much you spend on the card. That isn’t the case: they try to “guess” if you will close your account if they don’t offer you something. If they think you will keep the card, they don’t offer anything (or anything worthwhile). “john” below is proof that this works … a sucky offer, and yet he will keep the card.

Ticked
Ticked (@guest_1700174)
September 22, 2023 14:44

Of course…Another horrible surprise for Americans who rely on their credit rewards. Not surprising after my APR is now a whopping 29.99% with almost perfect credit. I have 3 AMEX cards and I will just use another one that actually has Perks for main purchases. Goodbye AMEX, another loyal customer lost to greed.

ss
ss (@guest_1700265)
September 22, 2023 16:29

delete

Landon
Landon (@guest_1700277)
September 22, 2023 16:50

If you give a single shit about APR (besides when it’s 0) then you’re not playing this game correctly.

nonozone
nonozone (@guest_1700313)
September 22, 2023 17:42

If you care about APR, you don’t need this feature anyway.

Chet
Chet (@guest_1700504)
September 23, 2023 00:09

I wouldn’t care if the APR was 100% because the game is to pay your full amount due, on time, every time!

TravelGeek
TravelGeek (@guest_1700823)
September 23, 2023 14:07

I have no idea what the APR on any of my cards is. I think you aren’t doing this right.

Cate the MSer
Cate the MSer (@guest_1700047)
September 22, 2023 12:20

trash as always