A number of readers and comments on /r/churning have reported receiving a letter stating that as a valued banking and credit card customer they would be receiving a lower annual fee and a 15% relationship bonus. The people that received the letters did not have a banking relationship with Citi and unfortunately these letters were sent out in error. A spokesperson for Citi has made the following statement:
Recently, a portion of our U.S. Citi Prestige portfolio were mistakenly sent letters indicating they qualified for different pricing and benefits. We apologize for the error and will be providing these cardmembers 1,000 ThankYou Points for the inconvenience.
Thanks to the media team at Citi for getting back to me quickly on this one. It’s unfortunate that this letter was sent out to the wrong cardholders, but it’s nice to see they will be awarding those who were affected with 1,000 ThankYou points.
Update: 1,000 points will post automatically within 1-2 billing cycles. If you haven’t received the points after that time period, call the regular Prestige line.
