Devalues Loyalty Program (From 10% To 2%), One Key has announced a major devaluation to its loyalty program. Previously you received a stamp with each night stay, when you had completed ten nights you received a free night stay based on the average cost of those ten nights (you could top it up with cash, but if it was under the value you didn’t get a further refund).

The new program is called One Key and is a combined loyalty program across other Expedia brands (Expedia, VRBO, Orbitz etc). The new program offers 2% back on all hotels, vacation rentals, activities, packages, car rentals, and cruises and 0.2% on all flights.

This is obviously a massive devaluation. It looks like the changes go live mid 2023, so aren’t live yet. Existing stamps will be converted to OneKey at 10% of the value listed (value listed is the price of the hotel night so this is a fair exchange). I actually used to use a bit, but this has killed any desire to ever use them again.

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DG (@guest_1649950)
July 9, 2023 08:36

I cant seem to get ahold of anyone over at (one key) to give me a reason for the following math. 3 rewards nights ($120, $120 and $110) should equal $350 in one key cash, but instead was converted to $322.xx which makes no sense to me. These are not residual stamps but actual available reward nights with a value assigned to them. It is like they charged a fee to convert them or something.

Melissa Ridgway
Melissa Ridgway (@guest_1634812)
June 15, 2023 10:01

I have 2 credit vouchers worth €70 each what will happen to them please?
I understand my reward nights will keep their value.

anonymous (@guest_1629820)
June 6, 2023 14:22

 William Charles
Today I got a pop-up at hotelsDOTcom offering “early access” to One Key, which, if I understand correctly, would convert my current stamps and reward nights to a combined dollar balance, usable now, according to the new rules. I’m not booking anything today, so I declined for now.

This might be interesting for some who want to combine all their credits into one, and who don’t want to wait until July 6. But I guess it also means bookings would immediately start earning the reduced award rate.

anonymous (@guest_1631630)
June 9, 2023 11:51

I accepted the offer to convert to One Key now, and my 2 reward nights and 6 accumulated stamps were converted to their cash value. I was immediately able to use the entire balance in a single booking.

If you plan to complete a stay between now and July 6, 2023, you’ll come out ahead with the current program, so you should not convert before you have to. All my planned stays are at the end of summer, so it didn’t matter in my case.

Sam (@guest_1637771)
June 19, 2023 19:58

Is it possible to maintain or earn Gold status by collecting stamps? Or is it gone for good?
I am not sure if spending One Key dollars counts towards collecting trip elements.

John (@guest_1605970)
April 25, 2023 14:38

I want to summarize my analysis of the points made by Carly, Kafka, Simon, and others.

If you have any stamps or reward nights currently, you should be in no extra hurry to use them. The value for these will be retained after the conversion.

If you are planning a hotel stay, and the stay is before July 6, 2023, you should be fine with valuing the stamp at least just as much as before. The stamp you earn will not lose its value in the conversion, and in fact would gain 10% more in value.

Now, if your stay will be after July 6, 2023, you will be earning a lot less than before (roughly 2% instead of 7%, see and so you may want to consider booking somewhere else depending on the final price you’d get elsewhere. It’s a little ambiguous exactly when the conversion will occur (all I see is “beginning on July 6”), but for simplicity we can just assume it to be that day.

Hope this clears up some of the other confusion in these comments, and feel free to chime in if you think I got something wrong.

anonymous (@guest_1595548)
April 11, 2023 16:53

 William Charles  Chuck
Something weird going on at Hotels .com…

Trying to check gift card balance: redirects to an Expedia login (?) at microsoftonline… WTF?

And, of course (!), can’t get past the bot to chat personally with an agent. Wants me to sign in when I’m already signed in, or enter a booking number, which I don’t even have yet.

EDIT: That was all linking from the support page.
But when I go here: .com/page/temporary-balance-check/ it works.

Oxford (@guest_1587551)
March 29, 2023 13:35

There’s so much competition in this space. If Hotels doesn’t want my business I’m happy to take it elsewhere.

Kafka (@guest_1587282)
March 29, 2023 05:55

The 2% seems to be based on total price, while the 10% was only of the base rate. The redemptions in the current system also can’t be used against taxes and fees. More importantly, you lose any residual value if you redeem for less than your average of the last 10 nights of stays. Call it ballpark 8% earnings and >10% inefficiency in redemption, about 7% effective return.

These seem like nitpicking, but consider: last year, after staying 10 nights averaging $275ish, my next two stays were going to be $90 rooms, meaning either I redeem a free night for 70% less value, or my free night’s average value drops by 14%. I booked the two $90 nights via Chase instead.

Those problems aside, was a great program, and a devaluation from ~7% to 2% still sucks.

anonymous (@guest_1587412)
March 29, 2023 10:49

Personally, I never redeemed for a night of lesser value (and never would have). I would pay for the cheaper room instead of using a free night. Most of my reservations were at places with similar rates, though, so I was never faced with the choice you had to make.

Tony (@guest_1649776)
July 8, 2023 21:08

That’s exactly what I did

Lou (@guest_1587198)
March 29, 2023 00:39

I never got to 10 nights with them and prefer the 2% discount.

captainsave (@guest_1587076)
March 28, 2023 21:36 was my go to for hotels but i only gotten 1 free night reward with them. With all the Hilton & Marriott free night certs and points. Expedia points and finding cheaper rates on agoda and I haven’t got the chance to use them much. Just been collecting discounted giftcard so now im stuck with $800 gc

Carly (@guest_1586674)
March 28, 2023 13:30

From :

I read this as you will NOT lose the value of already earned hotels dot com reward nights and that all stamps will be converted at full value to onekeycash w/ an additional 10% of value added. (@guest_1587131)
March 28, 2023 22:55

Carly Full value = 10% of the Stamp value. $120 stamp gets converted to $12 in OneKeyCash. There’s no additional or bonus.

Carly (@guest_1587566)
March 29, 2023 14:00 Oh snap. That’s some bullshit right there. Thanks for letting me know. I reached out to them yesterday for clarification on Twitter but no response yet.

Carly (@guest_1587858)
March 29, 2023 19:16

Here’s what I heard directly from specifically related to my situation but you can infer… “All reward nights collected will be converted into One Key Cash at their full value and automatically transferred to the One Key account. There’s no loss of value to the traveler, so if you have a free night worth 200 USD, this will be converted into 200 USD in one key cash.

If you already have accumulated 8 free nights, you can get the full value of these nights in one key cash. If you have remaining stamps in your account that are not part of a reward night by the date you become a One Key member, 10% of each stamp will be converted to One Key Cash. For example, 1 stamp worth $100 will be converted to $10 in One Key Cash.

If stamps are pending for a stay not completed by the date you become a One Key member, then you will earn OneKeyCash based on One Key rates.”

So the earned nights will convert 1:1 but pending nights are converted to the new rate scheme – I’m thinking the silver, gold, platinum rates in the updated table. Gold converts higher than silver, platinum higher than gold.

Simon (@guest_1588106)
March 30, 2023 04:33

That’s full value. Previously, 10 nights of $120 rooms gives you a 1 $120 value. This is better because previously if you only had 9 nights, you’d have a $0 value certificate because you were missing that 10th night.

Carly (@guest_1588145)
March 30, 2023 07:27

Also it rewards people who use their platform more. It will be interesting to see how things play out over time. I’m not a fan of expedia but used vrnbo on occasion. Hotels com (as w/ airbnb) have stellar customer service in my experience. Hopefully the competitors such as airbnb, kayak, tripadvisor, etc add more loyalty incentives down the road.

Tony (@guest_1649781)
July 8, 2023 21:18

Really bummed out since I prepaid a trip with after July 6th , all 8 nights average out to $192 dlls and now I have pending points next to each night for a total of 17.24 dlls . Did I get screwed or what ! Worse is I can’t cancel all of those nights since I got them none refundable. This key cash program is terrible . I loved the reward stamp program and was a loyal customer for these past 14 yrs !

Carly (@guest_1588968)
March 31, 2023 06:55

Simon Exactly. As each stamp individually gets you around this amount today. Really a better deal for all.

Sam (@guest_1625857)
May 30, 2023 00:31

Do you know if it is possible to earn platinum membership status via spend on the hotels dot com reward credit card either before or after the launch of this new program?