Hyatt has sent out e-mails to some members letting them know that due to COVID-19 their status and free night certificates have been extended. Previously these e-mails had only been sent out to those either residing in China or with a lot of stays in that region, but reddit user Do_I_Use_Reddit received the e-mail despite not residing there or having any stays in the region. Some loyalty members have also had success asking for their free night certificates/status to be extended due to COVID-19 even though they did not receive the e-mail with success as well. As COVID-19 continues to spread it will be interesting to see if Hyatt extends this to all members and what other loyalty programs do. Airlines such as Alaska & JetBlue are waiving change and cancellation fees for flights booked within the next two weeks or so for example.
