A lot of readers go to Walmart for various manufactured spending methods, one small thing you can do for Walmart workers is to complete the Walmart surveys on your receipts. The surveys are uniquely coded and are tied to the cashier completing your transaction. Surveys affect cashiers in a number of ways:
- Cashiers receive a quarterly ‘MyShare’ bonus, approximately a third of this is determined by customer surveys (good surveys can result in a bonus of an additional $200 for example)
- Some stores additionally offer a $5 lunch credit for positive surveys completed
Stores also care about their survey scores (and number of surveys completed) so individuals/teams with a large number of completed positive surveys can also have some less direct benefits as well. It usually doesn’t hurt to make conversation either “does it actually help you if I complete this survey?”. I first heard about this in a Points Chaser blog post more than two years ago and was reminded of it in a recent /r/churning discussion post.
I have been doing this for years, for good service, and have encouraged other MSers to do the same. Not necessarily ever visit, because I want my responses perceived as “legit.” I try to include the name of the CSR, and praise a particular quality — friendliness, enthusiasm, efficiency.
The company is actually going to be doing away with the surveys on the receipts, and replacing this survey with a small computer screen at the register asking how your service was. My understanding is that the screen will be something as simple as showing you a smiley face or a frowny face and prompting you to pick one.
The reason for these changes? Not enough quality feedback from the printed surveys, and issues with integrity. Employees have been caught doing them themselves (or asking family members to do them), and have been fired for doing so after being warned about it.
Source: I’m an employee
Ugh. Taking away the opportunity to leave detailed complaints (or compliments) is pretty lousy. Any idea on the timeframe?
Another one to do are the CVS surveys on receipt. You may receive Extrabucks as a thank you. I’ve seen rewards from $2 to $5 from doing these.
I work at Walmart and I can honestly say we never get told anything about individual surveys. There is a CFF score for the entire store, as mentioned before, but they just post a percentage related to the goal and it’s mostly just so they can complain if we don’t reach our goal.
My local WM keeps the full receipts for MO purchases they only provide the small receipt that says MoneyGram to me so not sure how I could help 🙁
you only need the top half inch. the second line above walmart logo
Mine doesn’t even have the Walmart logo. It literally just says Moneygram and the amount. When you buy and MO 2 receipts print out my WM keeps the first one with the Walmart logo and gives the second one to customers.
I was asked to do a survey and happily complied. I gave the cashier great marks but dinged them for wait time. I kept waiting for the box to fill out explaining that wait time existed because the Money Center and Customer Service are one combined area and people returning used unmentionables without a receipt takes wayyyy too long. That box never came. Now I feel bad because it will probably be construed as: the workers weren’t moving fast enough.
I will say this about WM cashiers though- they NEVER help. I have never once seen a cashier jump on a register at the MC to cut down a line. Not even one time. I can’t imagine being that level of impervious to the wait you’re forcing on your customers while you chit chat or put tape on returned items. But if those customers are the aforementioned schmucks with their no-receipt returns, maybe it’s better they keep the line to deter people from even bothering.
I have a regular at my local WM that has taken care of me for several years and knows what I am doing when bill paying/MO’s..She likes Starbucks lattes so I make sure to gift her a starbucks card every so often, even met her husband and we compare new strategies on occasion as well..
Never been sent a walmart survey.
Walmart is worst company please!
Agreed. However they have their uses. Like WF is a terrible bank. But checking accounts sign ups and decent cc sign ups with good lbc… Its not that bad
I did like 4-5 surveys for each of two cashiers that always are very surly toward me. Gave them glowing marks. Made no difference in how I am treated. My guess is that they assume the non-MSers (to whom the cashiers are actually nice) complete the surveys. They prob think I would never do the surveys based on their behavior toward me.
They probably just thought their brothers and sisters filled out a few extra glowing surveys that month (not that they would game the system).
I had one cashier mention the survey. I ended up with three cashiers to unload everything, so I filled out a survey for each caahier.
they have to hit so many before they hit their quota. then there are tiers based on the number of surveys they hit. I am sure if you give them 20 surveys a month with perfect they will do anything for you