Posted by William Charles on March 21, 2019
Misc

Published on March 21st, 2019 | by William Charles

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PSA: Complete Your Walmart Survey Receipts

A lot of readers go to Walmart for various manufactured spending methods, one small thing you can do for Walmart workers is to complete the Walmart surveys on your receipts. The surveys are uniquely coded and are tied to the cashier completing your transaction. Surveys affect cashiers in a number of ways:

  • Cashiers receive a quarterly ‘MyShare’ bonus, approximately a third of this is determined by customer surveys (good surveys can result in a bonus of an additional $200 for example)
  • Some stores additionally offer a $5 lunch credit for positive surveys completed

Stores also care about their survey scores (and number of surveys completed) so individuals/teams with a large number of completed positive surveys can also have some less direct benefits as well. It usually doesn’t hurt to make conversation either “does it actually help you if I complete this survey?”.  I first heard about this in a Points Chaser blog post more than two years ago and was reminded of it in a recent /r/churning discussion post.



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Hari
Hari

This is the right thing to do for their patience while we keep swiping multiple gift cards. They might not even be that much of a pain if they realize they are being thanked by MS folks.

Staradmiral
Staradmiral

Damn your walmart lets you swipe multiple gift cards? At my walmart I have to hide my gift card while i swipe, and if you pay with multiple cards they will immediately ask to see your card. any money order over $500 or multiple money orders, they ask to see the card. Pretty much stuck doing one card at a time.

Samm
Samm

SoCal?

Andrew
Andrew

Could someone give me a breakdown of this process please? I’ve tried like 3 times and never any success. I’ve tried multiple different VCG and read up about what buttons to click, but still no luck. Pay for the MO in cash so I can just swipe the cards value too. This will really make a big difference in my MS game. Thank you

Andrew
Andrew

Andrew no one is going to spoonfeed you. not that hard

Gregor
Gregor

Filling out these surveys is probably helpful for stores where the District/Store Manager level haven’t distributed policy to block MS (ask to see cards, limit swipes per transaction, limit number of MO’s per transaction, etc.) otherwise those MC employees aren’t going to above and beyond for you to override what they’ve been instructed to do.

One
One

Should we give negative reviews for the ones that rudely deny selling MO? Joking, I know the cashier doesn’t care, it’s the store policy that they are implementing to keep their job safe.

projectx
projectx

I asked the cashier who helps me often if they get any type of recognition/reward for the surveys. The answer was “no, not at all.”

Sonia
Sonia

Then there’s no point doing surveys lol

Mike
Mike

It certainly depends on a store-by-store basis, different management teams choose to give differing weights to those surveys.

But of course, just letting the cashier know you appreciate them and WANTED to write a good review (even if it is rejected) is a kind gesture.

escot
escot

Interesting — think I’ll make a point of “surveying” the many helpful WMT CSR’s I encounter….. 🙂 I’d long presumed that the surveys did make a difference… and seemed a very decent little thing, the “least we could do” — to make a difference. Yet perhaps like everything else that originates with pointchaster…. needs to be tested, cross-checked, etc.

Andrew
Andrew

you have to get so many surveys, metrics and be at the company so long to qualify.
your store might not be meeting its metrics so that may be the reason they aren’t getting their bonus

From a walmart employee:
“Surveys give the store a clean, fast, friendly (CFF) score. You also need a minimum number of surveys for it to count. The score is against a goal set for the store. Depending on your cff vs this goal, you get a different amount of bonus. the 3 tiers are threshold, target, supermax. For paygrade A/B threshold gives $0.02, target gives $0.06, supermax gives $0.21 per hour worked in a quarter (around 3 months). This is only 25% of the total, with the other 75% being sales. For example, supermax sales and cff give a total of $0.85 per hour worked. This is affected by the new attendance modifiers which can provide 125%, 100%, 50%, or 0%.

Paygrade C/D get $0.04, $0.10, $0.35 for threshold, target, and supermax. If they supermax cff and sales they’ll get $ 1.40 per hour worked in that quarter. About 165% of what A/B get. The max they say for A/B is $553 and $910 for C/D. I assume they’re using the following calculation to get these numbers: [(40 hrs a week x 52 weeks a year) / (12 months a year x 3 months per quarter)] x 0.85 x 1.25. The 1.25 is the perfect attendance modifier. Keep in mind that full time at walmart means 34+ hours so even if someone is full time and there store supermaxs they probably wont get that much. Also that 1/2 of walmart associates are part time.”

Jay
Jay

Imagine yourself walking into Walmart and casually asking a greeter/cashier about the surveys benefiting them and then receiving that exact response… 😉 😉

VK
VK

You might be overestimating what they know.

datapointer
datapointer

i sure as hell don’t know those policies for the IT company I work for.

Duke I.

I always do self checkout using Walmart pay. Recently Walmart discounted me $2 on items I ordered to be shipped at a later date than normal. But Walmart still shipped the items same day and received it a day later. There’s a big Walmart Distribution Center in Central Florida to get orders to customers within 2 days whether they live in North or South Florida to compete with Amazon.

Lrdx
Lrdx

I too regularly get the discount for “slow” shipping from Walmart, and get the package the next day.. ¯\_(ツ)_/¯

Ann
Ann

And there’s a chance you could win a WM GC for completing the survey. 🙂

Andrew
Andrew

^ I won an Xbox from Sears for doing their free daily things for points.

Ann
Ann

Cool! I haven’t had any big wins with Sears but I did win the WM GC a couple years ago.

Davy
Davy

I prefer to fill out the soda pop credit card app and enter the gift card survey that way!

Ann
Ann

“soda pop credit card app”, wha?

Andrew
Andrew

Ann few years ago they were giving out a free two liter as sign up with WM CC

Ann
Ann

Ah.

stingerzing
stingerzing

Great PSA here. Don’t forget how much difference this small action makes in the lives of these people.

Chucks
Chucks

Speaking of which, if a CSR of a cc company, store, whatever EVER does what I want that’s I give full marks AND I write comments that make this person seem like they’re the next pope

Information Booth
Information Booth

Good to know… I’m always looking for a way to improve the lives of those around me. Btw… the bonuses Walmart gave out after the new tax bill was approved only applied to fulltime workers. The part time workers received nothing!! John 3:16

MSer
MSer

I’ve been doing this regularly. Think one store gives lunch credit

Bill
Bill

I had one cashier mention the survey. I ended up with three cashiers to unload everything, so I filled out a survey for each caahier.

Andrew
Andrew

they have to hit so many before they hit their quota. then there are tiers based on the number of surveys they hit. I am sure if you give them 20 surveys a month with perfect they will do anything for you

John
John

I did like 4-5 surveys for each of two cashiers that always are very surly toward me. Gave them glowing marks. Made no difference in how I am treated. My guess is that they assume the non-MSers (to whom the cashiers are actually nice) complete the surveys. They prob think I would never do the surveys based on their behavior toward me.

Davy
Davy

They probably just thought their brothers and sisters filled out a few extra glowing surveys that month (not that they would game the system).

Liam
Liam

Walmart is worst company please!

Andrew D
Andrew D

Agreed. However they have their uses. Like WF is a terrible bank. But checking accounts sign ups and decent cc sign ups with good lbc… Its not that bad

i
i

I have a regular at my local WM that has taken care of me for several years and knows what I am doing when bill paying/MO’s..She likes Starbucks lattes so I make sure to gift her a starbucks card every so often, even met her husband and we compare new strategies on occasion as well..
Never been sent a walmart survey.

Joe
Joe

I was asked to do a survey and happily complied. I gave the cashier great marks but dinged them for wait time. I kept waiting for the box to fill out explaining that wait time existed because the Money Center and Customer Service are one combined area and people returning used unmentionables without a receipt takes wayyyy too long. That box never came. Now I feel bad because it will probably be construed as: the workers weren’t moving fast enough.

I will say this about WM cashiers though- they NEVER help. I have never once seen a cashier jump on a register at the MC to cut down a line. Not even one time. I can’t imagine being that level of impervious to the wait you’re forcing on your customers while you chit chat or put tape on returned items. But if those customers are the aforementioned schmucks with their no-receipt returns, maybe it’s better they keep the line to deter people from even bothering.

MickeyMouse
MickeyMouse

My local WM keeps the full receipts for MO purchases they only provide the small receipt that says MoneyGram to me so not sure how I could help 🙁

Andrew
Andrew

you only need the top half inch. the second line above walmart logo

MickeyMouse
MickeyMouse

Mine doesn’t even have the Walmart logo. It literally just says Moneygram and the amount. When you buy and MO 2 receipts print out my WM keeps the first one with the Walmart logo and gives the second one to customers.

Christopher
Christopher

I work at Walmart and I can honestly say we never get told anything about individual surveys. There is a CFF score for the entire store, as mentioned before, but they just post a percentage related to the goal and it’s mostly just so they can complain if we don’t reach our goal.

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