Published on April 19th, 2017 | by William Charles6
Recap: 5.4x Miles On A Debit Card (Non U.S.), Bangkok Banning Street Food, Apology E-mail & More
- New KrisFlyer UOB Savings Account offers up to 5.4 Miles per Dollar Spend on Debit Card by The Shutter Whale. Surely they put a cap on how many miles you earn, if not looks like I’m spending some time in Singapore.
- I Don’t Even Know What to Say — Bangkok is Banning Street Food by View From The Wing. Goodluck with that. If you’re actually going to do something like this, then you need to go the Singapore route of opening subsidized hawker centers. Thailand claims they do that, but obviously not with the same success as Singapore.
- What the??? The Extremely Crowded Amex Centurion Lounge at Miami Airport by Will Run For Miles. Nothing new, but I’ll never understand why people insist on having their bags take up valuable seat space. One of the things that gets me angry.
- United’s Oscar Munoz’s apology e-mail:
I’ve heard a lot of understandable anger and disappointment from customers and, as one of our most valued customers, I wanted to be sure you heard directly from me.
The awful event that occurred on Flight 3411 has elicited many responses from our customers: outrage, anger, disappointment. I share all of those sentiments. For me personally, I’d add shame. No one should ever be mistreated this way.
In addition to offering my profound apologies to the customer forcibly removed, as well as all the passengers aboard that particular flight, I also offer my sincere apology to you for not living up to the values you expect of us.
Our customers’ satisfaction must be the center of everything we do and your opinion of our service is the measure of our success. We know we did not measure up, and for that we will redouble our efforts to earn your trust.
This situation has provided a humbling learning experience from which we will take immediate, concrete action. I have committed to our customers and our employees that we are going to make this right so nothing like this ever happens again.
First, United will not ask law enforcement officers to remove passengers from our flights unless it is a matter of safety and security. Second, crews traveling on our aircraft must book at least 60 minutes prior to departure. Third, we will fully review and improve our training programs to ensure our employees are prepared and empowered to put our customers first. Our values will guide everything we do. We’ll communicate the results of our review and the concrete actions we will take by April 30.
You expect more from us and I promise we can and will be better. I am committed to putting proof behind our promise.
Thank you for granting us the opportunity to re-earn your trust.