Over the last week Sinemia has terminated a lot of accounts citing violation of the terms and conditions. Users with terminated accounts are receiving the following message:
Users that have their accounts terminated are claiming that no violation of the terms and conditions has occurred and that instead Sinemia are simply terminating their accounts as they are unprofitable customers. Despite the message received claiming those with terminated accounts will be eligible for refunds, Sinemia has so far been unresponsive to e-mails asking for these refunds to be processed. In addition Sinemia has also stated that refunds would not be issued on a pro-rata basis but they would instead refund the difference between the payments made to Sinemia and the cost of the tickets purchased by Sinemia. Given that it seems Sinemia is targeting high usage accounts it seems like most people would be ineligible for a refund on that basis.
I’d love to hear from any readers with a terminated account, were you breaking the rules at all? Also feel free to go over and share your datapoints on the Sinemia subreddit.
Hat tip to reader Zack
