Update 2 1/30/20: Affected users should have received an e-mail stating:
On January 28th, Uber experienced a technical issue that prevented you from accessing your account. We have corrected the error and applied a promotion of up to $10 off of each of your next two trips with Uber.
We sincerely apologize for any inconvenience.
Others have the following deal:
$20 Off Your Next Ride or Uber Eats
On January 28th, Uber experienced a technical issue that prevented you from accessing your account. We corrected the error and have applied a credit of $20 to your Uber Cash account for use on a future trip or Uber Eats order.
We sincerely apologize for this inconvenience.
Update 2:06 pm ET: Seems like a lot of accounts have now been restored automatically, might still be some people affected, though.
Original Post:
Currently a lot of Uber issues are experiencing an issue where their accounts are disabled. This seems to be affecting people with Uber cash funds that add gift cards to their account. Uber is then asking users for their most recent gift card purchase details. My gut reaction to this was that accounts that have been disabled have purchased gift cards that were used fraudulently but a long time reader had their account shut down and their gift card purchases were directly from Amazon.
Some accounts have been shut down with huge Uber cash balances (e.g $1,400, $600). This might seem unusual to some people but if you’re using Uber for daily transit or UberEats frequently then I can understand why you’d have such a big balance. At this stage I’d recommend against buying Uber gift cards until this issue is resolved.
