Uber has added a new fee, riders will be charged a fee of $15 in some cities to get an item that has been lost returned to them. They have been piloting this change in Boston & Chicago but this has now been rolled out nationwide. It’s important to note that the full $15 fee is passed onto the driver and you still need to organize a mutually beneficial time for both you and the driver to meet.
Uber also sent out an e-mail to drivers announcing some additional changes as well such as:
- 24/7 phone support
- Quick fare fixes
- Protections for driver ratings
- Faster document review
- Option to schedule in person support meetings
Realistically I think drivers should receive however much a trip from their home to the drop off location is, but I can see how that would be abused and that still isn’t as convenient as just taking a normal ride is. Hopefully drivers are able to organize flexible times so they can drop an item off when they are near the agreed upon drop off point. I’m glad that drivers are being compensated for this, I have left my keys in an Uber before and just tipped the driver to say thank you (a lot more than $15 to apologize for my own idiocy). I also like the fact that Uber isn’t trying to take a cut of the $15.
Hat tip to TPG
