Last month, Citi removed the secure message feature for Citi card, with the goal of moving everyone over to chat instead. Reader MJS reached out that Citi now brought back the secure message center: login to your Citicards account > go to Contact Us (bottom of page) > ‘Read Messages in Secure Message Center’ and it’ll pull up the full secure message option which you can use to send or read messages.
I’m not seeing the option, perhaps because I don’t have any messages to read (“We’re sorry. We don’t have any more messages for you.”), but those who have messages will/might see the secure message option. Let us know.
Other possible options:
- Citi checking customers can still access secure message for their cards in the login as well.
- There used to be a workaround to use the credit limit increase function to bring up the secure message option which could then be used for any message. I can’t seem to get that to work anymore, maybe something changed.
