American Express Lengthens the Extended Warranty Benefit to 2 Years in August (up from 1 year)

American Express is sending out on billing statements about a change to the Extended Warranty benefit:

  • Beginning August 1, the Extended Warranty benefit will be up to two years. Currently, it’s up to just one year.
  • The following areas will keep the old terms which allow a maximum of 1 year Extended Warranty: Indiana, Guam, Puerto Rico, and Northern Mariana Islands.

Specifically, the way the Extended Warranty benefit will work is:

  • If the manufacturer’s warranty is less than two years, Amex will match that length (e.g. if it’s 90 days, you get another 90 days; if it’s 1 year, you get another 1 year).
  • If the manufacturer’s warranty is between 2 and 5 years, Amex gives an additional two years.

Image via Travelwithgrant.com

Note: Warranties which are 2 years or less only get matched by Amex, so a 90-day manufacturer warranty is not affected at all by this change since you’ll still only get an extra 90 days. The change comes into play mainly for warranties which are 2+ years, and comes into play partially for warranties between 1 – 2 years. Truth be told, most manufacturer’s warranties are 1 year, so this change won’t affect these purchases at all.

Amex is still not quite as good as Citi who offers two-year Extended Warranty benefit since Citi will give the extra two years even on small manufacturer’s warranties of, say, 90 days, 6 months, or 1 year. Chase only offers one year of Extended Warranty, and Discover has removed that benefit entirely.

Nice to see Amex extending benefits as other issuers are pulling back on benefits. The language indicates the change will go into effect even for prior purchases, and probably even for prior maladies. It states that any claim submitted after August 1, 2018 gets the new terms.

In related news, Amex is also enhancing their Purchase Protection benefit from 90 days to 120 days. 

Hat tip to Travelwithgrant

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38 Comments
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Mike E Mike K
Mike E Mike K (@guest_666950)
November 2, 2018 15:07

I’m about to buy a macbook, deciding what to do about AppleCare+. I called Amex and was told the following by an insurance rep:

1. Amex only extends the original warranty (1 year), and not the AppleCare.
2. However, if you DO buy AppleCare, Amex DELAYS their coverage until year 4, so that you’re not double-covered (in year 2).
3. So both good news and bad news: good in that the Amex coverage does SOMETHING, bad in that it gives you a 4th year of coverage, but not a 5th.

Hope this helps.

See
See (@guest_640500)
September 9, 2018 17:29

Does the entire purchase need to be on the Amex? Same question for Citi

Paul
Paul (@guest_627782)
August 7, 2018 16:59

AMEX extended warranty is a scam. I’ve had the platinum card since 1995. Spent a lot with them. First claim ever this year in June and all AMEX Assurance company says,is they did not receive your information . I sent it 4 times according to their instructions.theiystill claim they didn’t receive. Called the customer care number on card . And they had no idea how to help . Bestbuy even offers an extended warranty because you can’t trust AMEX.

Maifriend
Maifriend (@guest_625514)
August 2, 2018 00:06

You can buy a TV online at Costco and get the two years warranty plus two from Amex.

ado
ado (@guest_625535)
August 2, 2018 00:35

Costco takes amex cards online??

Milton
Milton (@guest_602365)
June 5, 2018 06:53

How about a company that doesn’t honor it’s own warrantee of 2 years? Anything can be done?

Jan W
Jan W (@guest_602703)
June 6, 2018 00:39

Is there a continually updated chart of what different CCs offer in terms of extended warranty? I tried to locate one a few weeks ago, but couldn’t find a current chart.

Dave
Dave (@guest_602291)
June 4, 2018 19:10

I’m about to spend several $1000s on shades to be installed in my home. The company gives a 5 year limited warranty. How does AMEX handle these warranty claims in this situation, when it’s a limited warranty and is installed?

Sam
Sam (@guest_602275)
June 4, 2018 17:47

Thanks Amex.

Don
Don (@guest_602259)
June 4, 2018 17:00

What if the repair is more expensive than what they deem the product to be worth? Will they only refund the residual value, or will they always either pay for the repair, or refund 100% of the purchase price?

This is important, because most electronics aren’t worth much after 2 years and too expensive to repair.

Moana
Moana (@guest_602647)
June 5, 2018 19:15

The lesser of the repair price or the purchase price.

Maria
Maria (@guest_602253)
June 4, 2018 16:36

Does it extend warranty on garden tractor?

Snorlax
Snorlax (@guest_602344)
June 4, 2018 23:07

Probably not, tractor might fall under “motorized vehicles.”

pete
pete (@guest_602216)
June 4, 2018 14:40

is this all cards? credit, charge, fee/no fee?

and only those issued directly by amex, not cobranded ones I presume?