Published on October 15th, 2018 | by William Charles15
American Express Sends Out Error Letter For Approving Personal Instead Of Business Card
A few months ago American Express was offering a sign up bonus of 125,000 points and a $50 statement credit on the American Express Business Hilton card, unfortunately American Express was approving people for the personal version of this card. This might have been because a dummy booking was required to get the offer to show. Even after calling in to try and correct American Express representatives would either say no mistake was made or claim nothing could be done.
American Express has finally admitted to the error and sent out the following letter:
It’s good to see American Express admitting to this error and making card members whole, but I don’t understand how it’s taken four months for this issue to be rectified?