Posted by William Charles on April 8, 2019
Misc

Published on April 8th, 2019 | by William Charles

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Amtrak Points Now Expire After 24 Months Inactivity (Instead Of 36 Months) No Notice Given

Last Wednesday Amtrak changed the expiration rules for Amtrak Guest Rewards points. Previously points expired after 36 months of inactivity, they now expire after 24 months of inactivity. It’s disappointing that Amtrak hasn’t even communicated this change to rewards members, I suspect some people will end up with expired points when they thought they had another 12 months of inactivity before those points expired.

 

Hat tip to VFTW



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W
W

Terms seemed unclear on if CC spend qualifies to keep the points alive but it looked like they don’t? Can anyone inform me otherwise?

al613
al613

It used to be that only Amtrak travel is considered a qualifying. May be now it will change?

Derek
Derek

Perhaps, though I don’t know anyone who seriously collects Amtrak points who doesn’t actively use the railroad on a consistent basis.

W
W

I have some lingering from a previous bonus and anticipating a move to the north east coast, if that explains my question.

JMR0303
JMR0303

I’m living on the northwest coast right now. Amtrak has buses between Vancouver and Seattle, which I do use every now and then.

J T
J T

I couldn’t find it clearly spelled out in the T&C either, so I used the automated chat function to ask about points expiry:

“As long as your Amtrak Guest Rewards account shows qualifying account activity—point earning or redemption activity—within 24 months, your points won’t expire. Amtrak Guest Rewards® Mastercard® cardholders’ points will not expire as long as your credit card account is open.”

I’m fairly certain this has been the case since BofA took over the portfolio, and why I’ve put a small recurring monthly bill on one or other (churning the AF version) of my Amtrak cards for the last couple years. To the other commenter: we don’t redeem very often, and then only for family sleeper accommodations, so we stockpile points.

W
W

Thanks!

Eric Hsiao
Eric Hsiao

Anybody knows if there is a way to check what the expiration date of Amtrak points? Thanks!

Mahraja
Mahraja

called and was told you will get an e-mail from Amtrak Guest Rewards if the points are expiring in 90 days with deadline date stamp etc.and if you carry Amtrak MC than there is nothing to worry about ..

sam
sam

i think it is 1800-AMTRAK. Might get 10K points as compensation for the new negative change when you call and complain.

Alqotastic
Alqotastic

Ludicrous. Have they responded to any inquiries by you with any reasoning?

Mahraja
Mahraja

spoke to Amtrak guest rewards CS the points expiration policy does not apply to Amtrak guest rewards master card holders .means points will never expire for the Amtrak credit card holders as long as the card is active.. otherwise yes the the points will expire in 24 months ..

Matthew

If someone does end up with expiring points, if you email AGR, they will usually reinstate pretty easily.

PG
PG

D. Point Expiration
Subject to these Program Terms and Conditions, points earned under the Program will not expire as long as the Program continues and the Member’s Program account is active. “Active” means that the Member earns and/or redeems Program points using his or her Membership Number within a 24-month period.

PG
PG

Lots of options- buying something through their shopping portal is probably simplest. Oh, and thanks for the heads up! I recently checked and had about 16 months until my points were going to expire- now I’ve got 3 months.

Rabbmd
Rabbmd

So did anyone who was over 24 months, but under 36 months just loose their points?

Matt

I was able to take a few surveys (before accepting the new terms and conditions) and it looks like that saved mine.

Kyle
Kyle

Thanks for posting this. I wouldn’t have known and may have lost the points. I collected points from the sign up bonus over a year ago and thought I might use some in another year.
–Kyle

Dave
Dave

I just logged into my account for the first time in a while to check on my points and I had to agree to new Amtrak Guest Rewards terms, which worried me. But after I did that, I found that my points were still there, despite not having any earning activity since January 2017. I used Amtrak’s survey partner to quickly earn 250 points for taking a survey, and the points posted instantly to my account, so I should now be safe for another 24 months.

Clare N
Clare N

I use their survey partner, too It is surveypointsclub and is accessible through their website.

ian
ian

must be nice to have a state-sponsored monopoly

J T
J T

The “Atlas Shrugged” discussion group is the next door down the hallway.

Neal
Neal

Are we sure about this? I couldn’t find a way to see expiry date on their site, I emailed them and got the response below today

(the only way I can square this with the two year language you cite is perhaps points earned after April 3, 2019 expire in two years, but you’d think they would have mentioned that in the email to me):

Thank you for contacting the Amtrak Guest Rewards Service Center.

We apologize for the delay in our response. Currently we are experiencing a higher than normal volume of emails. Your patience is greatly appreciated.

Subject to the terms and conditions of this program, points earned under the Program will not expire as long as the Program continues and the Member earns and/or redeems Program points using his or her Membership Number within a 36-month period. Our records indicate your last qualifying activity occurred on September 1, 2018. If no qualifying activity is recorded or reported within 36 months from that date, your points will expire on September 1, 2021. You can view all point and travel activity in the “My Transactions” section of My Account at http://www.Amtrak.com/GuestRewards.

If you have any further questions, please contact Amtrak Guest Rewards at 1-800-307-5000. This number is staffed daily from 5 am to midnight (EST).

We hope this information is of assistance.

Sincerely,
Sean M.

Amtrak Guest Rewards

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