Changes To Citi’s Price Rewind (Price Protection Policy)

Citi has announced the following:

  • Please be advised that beginning October 18th, 2017, new Citi Price Rewind benefit requests must be submitted via www.citipricerewind.com, or by mail or phone at the mailing address/ phone number listed below. We will no longer process new Citi Price Rewind requests received via email or fax after this date. Also starting October 18th, 2017, you’ll be able to submit Citi Price Rewind benefit requests on lower prices you find on your own through www.citipricerewind.com.

Basically this just means no more submissions via e-mail/fax and you’ll be able to submit claims online. Previously you could get it automatically matched at www.citipricerewind.com, but you couldn’t submit a claim if it wasn’t matched. If you’re new to price protection, I’d strongly recommend reading our detail post on the subject.

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gosh
gosh (@guest_498203)
October 21, 2017 13:24

To submit a price rewind for a price you found yourself use this link. For me it only works in IE and not firefox. In Firefox it didnt upload the receipt.

https://www.citipricerewind.com/start-benefit-request

D
D (@guest_497933)
October 21, 2017 01:34

The function is working on the website now under How It Works link but they screwed up the programming. The purchase date and low price date options only allow you to go back 60 days, so if you manually track prices for the full 60 days, you miss the window. They should have programmed it to be 180 days on the manual submission form for it to work properly. I called, but everyone else should let them know also so they fix it.

Mark
Mark (@guest_496078)
October 18, 2017 09:53

i don’t see the option on the website, where we can “submit Citi Price Rewind benefit requests on lower prices you find on your own”. Anyone else?

linglingfool
linglingfool (@guest_496256)
October 18, 2017 14:45

I don’t see one either. I’d love to do it on the website, since I can’t submit an email request until I’ve proved the one I have on the website is cancelled, even though there’s no way to prove that AFAIK.

Mark
Mark (@guest_496551)
October 19, 2017 00:15

It’s easy, just take a screenshot of the main homepage and email it in. I did that recently and my money posted today!

Vic
Vic (@guest_496358)
October 18, 2017 17:37

Not seeing it either.
It’s Citi, so I’m not too surprised if it isn’t working properly as promised initially.

Doc
Doc (@guest_496062)
October 18, 2017 09:10

Sift is another app that automatically submits price rewinds for you when it finds lower prices. Not sure yet how they are going to be affected by this.

Vic
Vic (@guest_496047)
October 18, 2017 07:43

This is probably an attempt to reduce claims submitted by 3rd party such as Paribus and Earny.

Allowing access to email and credit card information vs online banking log in credentials is a huge difference for many.