Chase Cardholders Spent 40% Less Due To COVID-19

According to a new report released today Chase credit card spending decreased by 40% during March and early April compared to spending last year during the same period. The majority of the spending decrease was attributed to spending on non-essential goods and services such as retail, restaurants, and entertainment. Households with income of less than $39,000 reduced spending by 38% whereas households with incomes of more than $92,000 reduced spending by 46%. In addition spending on groceries and healthcare initially increased by 20% but that has now dropped.

I don’t think any of this is particularly surprising. I imagine that the increase in grocery and healthcare spending was due to households stockpiling goods. It’s also not a surprise that households with less income have seen a lower percentage drop than households with more income, if anything I would have expected that to have been a bigger difference.

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Bobby Buttersworth
Bobby Buttersworth (@guest_980315)
May 15, 2020 08:17

But you can get a CSR AF refund within the first 30 days after the AF posts right?

Wayne
Wayne (@guest_980295)
May 15, 2020 07:33

Amex came out with a few new benefits due to Covid-19, but Chase has not. I’d like to see something from them.

dean
dean (@guest_980332)
May 15, 2020 08:47

I’m enjoying the new (temporary) 5x grocery category on CSR! Also Walmart is included in that for CSR, unlike the usual on Freedom. Would be nice to see some preemptive AF credits or rollbacks though.

Alex
Alex (@guest_980387)
May 15, 2020 10:16

I haven’t tried the local Walmart to see if it’s included (small grocery section — does that matter?). Anyone happen to know if Walmart.com qualifies? Thank you!

dean
dean (@guest_980414)
May 15, 2020 10:59

Alex I don’t know if walmart.com counts. But I have multiple trips to Walmart supercenter that have tracked with 5x on CSR. Tried it on Freedom at the same store and did not count.

Wayne
Wayne (@guest_980405)
May 15, 2020 10:53

dean Yes I do have the CSR and that is a good benefit. I was hoping for credits or something similar?

Firefly
Firefly (@guest_980112)
May 14, 2020 23:05

Well, the real question to the readers of this website is: Does Chase see the drop of MS?

Anonymous
Anonymous (@guest_980925)
May 16, 2020 00:09

Why would MS drop? If anything real spend drops, MS stays constant since no real money is used

Chris
Chris (@guest_984009)
May 21, 2020 01:40

Those of us who were responsible enough to not make unnecessary trips during this time. I went from 30k-40k per month in ms down to nothing in the last 8 weeks.

Barry
Barry (@guest_980062)
May 14, 2020 22:10

I’ve not only spent less on my credit cards since the start of the pandemic, I’ve also cancelled several trips which left me thousands of dollars worth of refunds on my cards. I’m working on spending the negative balances on my credit cards right now.

idrathernot
idrathernot (@guest_980072)
May 14, 2020 22:16

You could ask the banks to cut you a check for the negative balance or transfer to a checking/savings account

WGU
WGU (@guest_980106)
May 14, 2020 22:56

Some cards will send you a ach for the negative balance.

PoorChurner
PoorChurner (@guest_980119)
May 14, 2020 23:18

I’ve had Chase and Amex issue me checks on my credit card travel refunds instead of having to spend through it.

Farmer8
Farmer8 (@guest_980038)
May 14, 2020 21:42
lilurbanachiever
lilurbanachiever (@guest_979944)
May 14, 2020 20:41

The bigger question is by how much the defaults are growing.

chris
chris (@guest_979940)
May 14, 2020 20:35

I wonder what Amex’s number looks like. Perhaps their Q2 earning will shine some light on this.

Jeff H
Jeff H (@guest_979959)
May 14, 2020 21:04

AMEX numbers must be skewed by the Amazon 20% off points promos. I know my AMEX spending has.
Blame DoC. /s

02nz
02nz (@guest_980065)
May 14, 2020 22:12

Unlikely. A targeted promo isn’t going to move the needle that much in the big scheme of Amex’s numbers. And for the last few years they’ve run these 20% promos several times a year, e.g. Prime Day (Q3) and around the holidays (Q4).

Eric
Eric (@guest_981238)
May 16, 2020 14:46

Doesn’t “/s” mean he was being sarcastic?

Dan
Dan (@guest_979923)
May 14, 2020 20:04

Almost all of my MS dried up that’s for sure.

Jeff H
Jeff H (@guest_979966)
May 14, 2020 21:07

Mine has been spread out a lot by limiting it to normal shopping trips.

Roman
Roman (@guest_979922)
May 14, 2020 20:03

Talking about Chase, am I the only one having issues with their Chase Travel department? They unilaterally issued credits for cancelled flights to Europe (TAP airlines) and told me that it was the airline decision but when I contacted the airline they said that they issued a refund, not credits, that was their official response even when responding a complaint I submitted to US DOT…. Now I’m between both arguments, I’m documenting everything to file a complaint again to US DOT but now against Chase Travel.

Any suggestions?

Lrdx
Lrdx (@guest_979999)
May 14, 2020 21:22

I’m in the same boat, except with Swiss.

miafll
miafll (@guest_980063)
May 14, 2020 22:11

I dont even get a credit, with Swiss. Actually nothing comes back after Chase chat reps set up TWO cases some 3.5 weeks apart. Nothing.

Kent
Kent (@guest_979920)
May 14, 2020 19:58

Groceries with Chase have always been a weak compared to Amex. The fact that they’re only running the 3x and 5x bonuses on groceries until June 30th is telling.

dean
dean (@guest_980336)
May 15, 2020 08:53

I don’t disagree. The addition of Walmart into grocery category on CSR/CSP is nice though. (I understand that is YMMV, but has been working for me).

However, I never got the email notification of the grocery addition, so that’s another tip to the weak side.