(Update 10/4/22: Issue has been fixed and many readers are reporting successfully product changing over the phone.)
Numerous people are reporting being denied product changing their Chase card, e.g. to downgrade to a no-annual-fee card and the like. The issue seems to have cropped up over the past day or two.
Let’s hope this is just a temporary system issue and not a policy change in the ability to product change cards. We’ll update this developing story as more information becomes available.
