Posted by William Charles on May 17, 2018
Credit Cards

Published on May 17th, 2018 | by William Charles

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Citi Makes Significant Negative Changes To Citi Price Rewind Benefit (Price Protection) [Confirmed]

Update: We have confirmed with Citi that these changes will be going into effect on July 29th, 2018. It’s unclear why they removed details informing users of this change on the official price rewind page or why some customer service representatives were claiming it would go into effect on January 1st, 2019 with different limits. Cardholders should also start receiving mention of this benefit change on their monthly statements.

Citi has announced that on July 29th, 2018 they are making significant negative changes to their price rewind benefit. For those not familiar Citi’s Price Rewind is a price protection policy, if you purchase an item with your Citi card and then you find that same item at a lower price within 60 days Citi will refund the difference. They will be making the following changes on July 29th:

 Prior to July 29, 2018On or After July 29, 2018
How Long is Citi Price Rewind Available?60 days from date of purchase for each item60 days from date of purchase for each item
Maximum Benefit per itemThe lesser of the following:
$500
The amount charged to the Citi card
The lesser of the following:
$200
The amount charged to the Citi card
Maximum Benefit per calendar year per account$2,500$1,000

As you can see you’ll now be limited to a refund maximum of $200 per item instead of $500. In addition the maximum benefit per calendar year is $1,000 instead of $2,500. This will make it the less generous policy on the market. This is a shame as previously it was in with both Chase & Discover. You can view a full list of different price protection policies by clicking here. They are also excluding the following items starting on the 29th: consumables, tires, watches, firearms, ammunition or lower prices offered through a warehouse club where the merchant requires customers to pay a membership fee

Hat tip to OJtheJEWSMAN



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Brandon
Brandon

That is bad. But they still offer the easiest way to get the credit. They track everything for you which makes it easier for the average customer to abuse and use. I’m just glad they are keeping the benefit and autotracking in.

Nick
Nick

Imho the limits should be based on cards, leave the existing for their two premier cards at $450 AF and the rest get the updated changes.

Jeremy
Jeremy

I totally agree with this. It makes sense to offer a higher limit on the Prestige card.

Sandy
Sandy

Lol, sure it “makes sense” to you since you are not the one paying for those claims.

aatraveler
aatraveler

Of course we’re the ones indirectly paying for the claims. Our annual fee funds and other charges fuel their private jets but it goes to stuff like this too.

Jason
Jason

You are completely right, we pay for higher AF and charge higher hotel and car rental purchases to fund those jerks to abuse the benefits, and they cut out $450 members limit as well, shame dam citi

Ray
Ray

It could have been worse. At least it’s still useful and matches the value of competitors. The same cannot be said of Citi rewards programs.

stvr
stvr

What are consumables?

Chucks
Chucks

I’m guessing food, supplements and similar. Honestly that’s a lot of what I buy. Earny’s already gotten me $250 ytd on Amazon purchases. Not hard to see me hitting this new cap.

David
David

Citi defines consumables as anything that “can be used up” or “eaten/taken”. So food, supplements, medications are quite obvious. Other items that are considered as consumables are rechargeable batteries (Li-Ion / NiMH, etc), light-bulbs (they denied a claim on a LED bulb – but 3 months later it got audited and got approved after), cosmetics (they supposedly consider makeup in its own category), or any item that has a defined lifespan (this is at the discretion of the adjuster.)

JASON Davis
JASON Davis

Toilet paper candy bars etc chase actually doesn’t have this category

JASON Davis
JASON Davis

Hopefully chase stays the same st 500 I believe

Frank
Frank

Chase’s price protection is too hard to use for now… It needs a lot more effort than before that virtually makes claims under $10 not worth the effort. Citi’s program, on the other hand, is easy to use. A claim can be easily finished within 1 min if you are familiar with the process. Small claims here and there really add up.

Elias
Elias

+++++++++

I had to buy something at the airport (memory card) and I did Price protection with Chase and the same day I bought a Mouse and did price rewind with citi.

3 Days later citi gave me a credit on my credit card.

it took 35 days for chase to give me my refund after several calls and signing and scanning forms with wet ink and stupid stuff.

TheTaxman_cometh
TheTaxman_cometh

Claims under $10 go through without any manual review or signing the attestation form

heather
heather

Is it per Citibank card or per person?

David
David

The limits are tracked per card. You can see your contributions to that cap on the “My Price Rewinds” page on the Citi Price Rewind website. The “Savings this year” equates to the amount you have received in claims this year.

John
John

The annual limit per calendar year after 7/29/18 is $1000, down from $2500.
Does that apply to 2018 limit as well then?
For example, if someone got $900 refunded till July, do they get only $100 more till end of the year?

SS
SS

Does anyone know the answer to this? Seems really unfair to change program terms mid calendar year as it’s possible to have fully used up the $1,000 benefit by then, but still have been trending under the $2,500 limit for the year?

I saw on the logged in site that that annual limit is stated as $1,000, but do we know for sure that counts for all of 2018? Or is any one grandfathered until 2019?

AlexS
AlexS

Darn… looks like Chase will be getting my office toner purchases from now on.

I never maxed out this benefit, but I did really enjoy it. At least it’s not going away entirely, but it’s definitely severely neutered.

Charles
Charles

Still one of the best IMO. They hopefully will still allow price matching from purchases made outside the United States. Looks like I’ll just have to keep picking up AA platinums to offset this 1500 difference.

Ric
Ric

Meh… I’m a pretty big fan of the Price Rewind feature and I’ve used it to get easy rebates on purchases. I haven’t come close to hitting those limits, though.

onlyfocusonthemeta
onlyfocusonthemeta

kind of a bummer, I assume this basically neuters using rewind on the costco card. I’ve used it to get the difference outside the return window.

David
David

Weird… the July language disappeared from the “guide” here: https://www.citipricerewind.com/guide (either Citi had a change of heart or it was an unintentional leak…) – ☺

David
David

I am assuming they are going to update all the “Your Guide to Protection Benefits” PDFs prior to putting that language back on the website… shall see what happens…

Nick
Nick

So what happens if you’ve already refunded 1500 before then? Ao effective 7/29, are you at $0 available or the remaining $1000?

Vic
Vic

My guess is $0 available.

SS
SS

has any one asked Citi to confirm?

Naota
Naota

At least they kept it unlike chase. This is all chase’s fault. They probably inspired Citi to do this. lol

FlyingBoat
FlyingBoat

I think this is all important compared to their Return Protection. Hope they don’t change that as well down to $200. Discover completely ended theirs. So I buy with Citi.

FlyingBoat
FlyingBoat

To follow up on this. I just tried a return protection on my Citi Preferred card. They told me the limit is $300. I checked and sure enough, that particular card is only up to $300/$1000 per year. This is the first I heard of a particular card having a different limit. My other 4 citi cards all have $500/$2500.

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