Citi Makes Significant Negative Changes To Citi Price Rewind Benefit (Price Protection) [Confirmed]

Update: We have confirmed with Citi that these changes will be going into effect on July 29th, 2018. It’s unclear why they removed details informing users of this change on the official price rewind page or why some customer service representatives were claiming it would go into effect on January 1st, 2019 with different limits. Cardholders should also start receiving mention of this benefit change on their monthly statements.

Citi has announced that on July 29th, 2018 they are making significant negative changes to their price rewind benefit. For those not familiar Citi’s Price Rewind is a price protection policy, if you purchase an item with your Citi card and then you find that same item at a lower price within 60 days Citi will refund the difference. They will be making the following changes on July 29th:

 Prior to July 29, 2018On or After July 29, 2018
How Long is Citi Price Rewind Available?60 days from date of purchase for each item60 days from date of purchase for each item
Maximum Benefit per itemThe lesser of the following:
$500
The amount charged to the Citi card
The lesser of the following:
$200
The amount charged to the Citi card
Maximum Benefit per calendar year per account$2,500$1,000

As you can see you’ll now be limited to a refund maximum of $200 per item instead of $500. In addition the maximum benefit per calendar year is $1,000 instead of $2,500. This will make it the less generous policy on the market. This is a shame as previously it was in with both Chase & Discover. You can view a full list of different price protection policies by clicking here. They are also excluding the following items starting on the 29th: consumables, tires, watches, firearms, ammunition or lower prices offered through a warehouse club where the merchant requires customers to pay a membership fee

Hat tip to OJtheJEWSMAN

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DirtyLilRat
DirtyLilRat

But can we do Black Friday price adjustments?

Wesley in Boulder
Wesley in Boulder

William Charles Citi is gimping some of the other benefits of the Double Cash Rewards. I got this message when I logged into my account.

We wanted to let you know about some upcoming changes to some of your Shopping and Travel Benefits. Effective July 29, 2018.

Roadside Assistance Dispatch Service and Travel & Emergency Assistance benefits will be removed and you will no longer be eligible to use these benefits effective July 29, 2018.

For purchases made on or after July 29, 2018:

Worldwide Car Rental Insurance: Program coverage won’t apply to charges or expenses for the loss of use of the rental car, rental agency fees, or taxes.
Trip Cancellation & Interruption Protection: You may be reimbursed up to a maximum of $1,500 per trip and $5,000 per calendar year. Please note, coverage will be limited to you and your family members. For updated coverage terms, see the Covered Reasons section for this benefit in your Guide to Protection Benefits.
Damage & Theft Purchase Protection: You may be covered for up to $1,000 per incident for 90 days from the date of purchase or delivery of the item purchased with your card. Please note, coverage provided by this benefit will be secondary (meaning if you have another insurance policy, this benefit will cover only the amount your other policies do not). Coverage won’t include firearms, ammunition, jewelry, watches, tires or items that are under the care and control of a third party including, but not limited to, the U.S. Postal Service, airlines, or delivery services.
Citi Price Rewind: You may be reimbursed up to a maximum of $200 per item and $1,000 per calendar year. Program coverage won’t include consumables, tires, watches, firearms, or ammunition. You won’t be reimbursed if the lower priced item is found at a warehouse club where the merchant requires a customer to pay a membership fee.
90 Day Return Protection: Program coverage won’t include firearms, ammunition, tires, jewelry, furniture or appliances.

An updated Guide to Protection Benefits, with complete coverage details, including coverage limits, what’s covered and what’s not covered, is available under “Quick links”. If you have questions regarding coverage call 1-866-918-4670 (TTY: Use Relay Service).

Lance
Lance

Is the annual limit a rolling year limit or is it reset on Jan 1st each year?

Raymes
Raymes

I believe it resets on Jan 1

FlyingBoat
FlyingBoat

I think this is all important compared to their Return Protection. Hope they don’t change that as well down to $200. Discover completely ended theirs. So I buy with Citi.

FlyingBoat
FlyingBoat

To follow up on this. I just tried a return protection on my Citi Preferred card. They told me the limit is $300. I checked and sure enough, that particular card is only up to $300/$1000 per year. This is the first I heard of a particular card having a different limit. My other 4 citi cards all have $500/$2500.

Naota
Naota

At least they kept it unlike chase. This is all chase’s fault. They probably inspired Citi to do this. lol

Nick
Nick

So what happens if you’ve already refunded 1500 before then? Ao effective 7/29, are you at $0 available or the remaining $1000?

Vic
Vic

My guess is $0 available.

SS
SS

has any one asked Citi to confirm?

David
David

Weird… the July language disappeared from the “guide” here: https://www.citipricerewind.com/guide (either Citi had a change of heart or it was an unintentional leak…) – ☺

David
David

I am assuming they are going to update all the “Your Guide to Protection Benefits” PDFs prior to putting that language back on the website… shall see what happens…

onlyfocusonthemeta
onlyfocusonthemeta

kind of a bummer, I assume this basically neuters using rewind on the costco card. I’ve used it to get the difference outside the return window.

Ric
Ric

Meh… I’m a pretty big fan of the Price Rewind feature and I’ve used it to get easy rebates on purchases. I haven’t come close to hitting those limits, though.

Charles
Charles

Still one of the best IMO. They hopefully will still allow price matching from purchases made outside the United States. Looks like I’ll just have to keep picking up AA platinums to offset this 1500 difference.