Posted by William Charles on April 15, 2015
Credit Cards

Published on April 15th, 2015 | by William Charles

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Discover Adds On/Off Switch “Freeze It” To Their Credit Cards For Consumers

Discover has announced the launch of a new tool titled “Freeze It” which allows credit card holders to freeze their credit card temporarily. Cardholders are able to freeze their card online, by phone or via the mobile application. The premise is that if you simply misplace your credit card, you can freeze it until you find it again. This saves you from having to cancel the card and request a new one, even when chances are you’ll find it.

In addition to this, if the card is used while frozen they will receive an alert that notifies them of this (obviously indicating that the card is mostly likely stolen). It will also allow some activity to continue, for example recurring bills will continue to be processed as they represent legitimate charges. You’ll also continue to be able to use some features such as returns and reward redemption while the card is frozen.

We’re giving our cardmembers a fast and simple security feature that gives them more control over their accounts and more peace of mind if a card goes missing,

The Freeze It feature adds another layer of protection to Discover’s continued efforts to increase cardmember security and help prevent fraud.

Julie Loeger, senior vice president of marketing

I’m a big fan of this new feature by Discover, it’d also be awesome if they could tie the card location to the phone so that if the card was outside a distance of say 100ft the transaction would be declined, although this would require an upgrade a physical to the card as well. The promotional video for this feature is below.



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Chuck

Very interesting new feature. There is already some degree of being able to tie the credit card to a phone,

https://www.doctorofcredit.com/do-you-swipe-when-you-travel-visa-makes-it-easier-to-avoid-declined-transactions/

would be interesting to see that developed further.

Susan
Susan

They’ve actually always offered this feature (over the phone), though most people don’t think to ask. I think it’s cool that they now let you do it on the website and mobile app instead of having to call in. I had to freeze the card a couple of times in college when I couldn’t find the card.

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[…] can then unlock the card at any stage and it can be used again. This feature is the same as Discover’s ‘Freeze It‘ feature. I’m personally a massive fan of more user controls for credit cards, […]

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[…] know why all the major credit card issuers don’t have these sorts of controls (Citi & Discover do). Good for consumers and also must reduce the cost of sending out new cards & help prevent […]

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