Posted by William Charles on November 22, 2016
Credit Cards

Published on November 22nd, 2016 | by William Charles

63

Discover’s Price Protection Policy – What To Know

One of the benefits of the credit cards issued by Discover (e.g Discover it, Discover it Miles or Discover it Secured) is the fact they offer price protection. Let’s take a look at their price protection policy in detail. Unlike other credit card issuers Discover actually provides coverage for Black Friday sales.

discover-price-protection

What’s Covered?

You’re covered if you purchase an item and the identical item is advertised at a lower price within 90 days of the original purchase date. When they say identical, they mean identical – they can refuse your claim for things as small as it being a different color.

There are some exclusions to what is covered as well:

  • Items must be purchased and advertised in the United States, or its terroitories, including Puerto Rico.
  • All services are excluded, this covers items only.
  • Any used, rebuilt, remanufactured or second hand items are all excluded.
  • Consumable and perishable items (e.g food, fuel, oil, household products & cosmetics)
  • Travelers checks, tickets of any kind, jewelry, art objects, negotiable instuments, bullion, rare or precious coins or stamps, antiques cash and it’s equivalents
  • Computer components including but not limited to external and internal hard drives, CPUs, power supplies, batteries, DVDs, video cassettes, CDs, audio cassettes, printed materials, or any other informational and recreational media (this was added in August)
  • Motorized vehicles and their parts including, but not limited to, boats, airplanes, automobiles, trucks and motorcycles; and their parts and accessories including but not limited to tires and batteries
  • Floor models, demonstrator models and one-of-a-kind items
  • Live animals and live plants
  • Negotiated sales, one-of-a kind sales, cash-only sales
  • Close-out/liquidation/going-out-of-business sales but only as they relate to a business (not a particular item) going out of business
  • Employee discounts
  • Digital downloads including, but not limited to, music, movies, books, mobile apps and eCertificates
  • Gift cards
  • Special discounts offered through a specific retailer membership or rewards program
  • Price differences involving manufacturer or merchant rebates
  • Purchase transactions involving refunds, exchanges, trade-ins, layaways, gift cards, or store credits
  • Items purchased and/or advertised as price quotes or bids from an Internet auction site
  • If you return the item, Discover can charge back the amount you received from the Price Protection claim

How Much Is Covered?

You’re limited to a maximum of $500 per item and up to $2,500 per account annual limit. If you make multiple purchases of identicalal iteams then you’re subject to the $500 per item limit per sales receipt and or calendar day.

How To File A Claim

To file a claim, do the following:

  • Contact Discover at 1-800-DISCOVER (1-800-347-2683), Monday through Friday, 8 a.m. to 8 p.m. (ET) and Saturday from 8 a.m. to 12 p.m. (except holidays).
  • Choose between receiving your claim form via e-mail or snail mail (e-mail is much quicker and recommended)
  • File out the claim form, making sure to include a copy of your receipt and also a copy of the ad you want to claim against
  • Check the status of your claim: https://www.cardbenefitcenter.com/

Tips

  1. Make sure you make the full purchase with your Discover card, if you use store loyalty points or gift cards for any part of your purchase your claim will be denied.
  2. Make sure the model & item numbers match exactly. If they don’t then Discover is likely to reject your claim. You also want those numbers to be clearly visible in the attached advertisement.

If you’ve used Discover’s price protection before, please let us know in the comments your experiences. If you have any other tips, I’d also like to hear them. If people are interested I can also put together a piece comparing the different price protection policies between the major credit card issuers (Hint: Discover’s is the best).



63
Leave a Reply

avatar
 

  Subscribe  
newest oldest most voted
Notify of
James
James

Would be great to see a price protection comparison for the different issuers.

Eric
Eric

I have heard that citi also honors black friday deals but that discover is easier to get them to honor the deals. Any word on if citi will work for door busters?

Kevin
Kevin

How does Discover Price Protection deal with discounts/coupons?

Do they look at the list price? After the discount? Any ideas?

aa
aa

I’m interested in knowing this too. I just bought an item that was priced $120. I used a 40% off coupon so only paid $72.

However I just found the item listed for sale somewhere else for $78, no coupon needed. I know I paid less than that, but would Discover price protect the $120vs$78 or would they say no you paid less after coupon?

I know what the correct moral thing to do is. I’m just curious on how Discover looks at it.

Annye
Annye

I believe they use the price you actually paid after any coupons and discounts.

Jack
Jack

They’ve always found a way to deny my claim 🙁

Joe S
Joe S

Funny, I’ve had all claims approved with no issues. Just have to be thorough with backup provided.

Edward
Edward

I’ve never had a problem with a claim- just make sure you are buying the item you know will be discounted and follow the correct steps. For example last year I went into Best Buy a week before Thanksgiving and said I wanted the TV that was in the Black Friday ad and showed them the ad; they grabbed it, we made sure it was the correct model number and I paid it entirely on my Discover card. On BF I took a screen cap of the advertised price on their website, scanned my receipt and the ad, and contact Discover. They email you a form to fill out and I sent that and everything else to them. They sent me a check in a few weeks for the difference.

Brian
Brian

This guy is one of the few people doing Black Friday the smart way.

jags4186
jags4186

I’ve only used it once on a small appliance I bought from Macy’s. They had a check out to me within 2 weeks and paid cashback on the original price.

Worked out great because it was during the double cashback period so I received 10% cashback + 2x Discover Deals portal cashback on original price + price protection rebate.

Roman
Roman

The price protection is fantastic. I bought three iPads on my Discover It Miles card last year on the Tuesday before black Friday. Submitted price protection the next week with Black Friday ads ($150 off). Approved with no issue and got a check for $450 a few weeks later.

NOTE: There is a 3 item limit for identical items.

celeste
celeste

I’ve used Discover’s price protection a few times and although the period they allow for a claim (90 days) is longer than Citi’s (60 days), Citi is way easier to use. Discover requires you to contact them to initiate the claim, whereas Citi’s form is available online and you can email it to the third-party they use for price protection services immediately. I’ve actually shifted many of my purchases to Citi for this reason. There have been a couple times where I called Discover to initiate the claim and they forgot to send me the form. I would say that it’s 50/50 on whether they have accepted or rejected my claims. I’ve noticed that having an online receipt seems to help (with picture and detailed item number) as opposed to a traditional receipt.

JASON
JASON

I’m new to this. Let’s say I buy a ream of paper at Staples store today for $7. On BF sale they promote that the same paper is 1 cent after rebate, so does Discover give me $6.99 back then?

ALX
ALX

You would be denied for a price protection claim on a ream of paper. They consider that a consumable item.

Corridor
Corridor

Do you have a post like this for Amex?

Neil
Neil

I’ve made two claims, both for ipads (about a year apart), both accepted no problem.

You submit a copy of the Discover card statement and also an order breakdown from the merchant, along with a screen shot of the lower offer. If you made the initial purchase through a portal they won’t see that, you’ll get the full difference between the old and new price. Coupons would be trickier. In the Staples example above both the old and new list prices would be $7 (so no rebate) but if you used a coupon on the initial order you may well still get the full difference between old and new list prices.

Keith Santangelo
Keith Santangelo

Just a tip, I managed to get a Discover Price Match even though I used part of my payment via Amazon Gift Card

Laura
Laura

I have had success using Discover Payment Protection in store. I’ve only ever tried it for purchases made in person. Does it work for items purchased online, as well? I’ve never tried. Thanks!

Brian
Brian

I was able to get $50 back for my Nexus 6P last year through Discover.

matt
matt

Are video games “recreational media”?

Jean
Jean

Yes, I submitted a claim and was denied because it was a video game.

Erica
Erica

I’ve always had a problem getting the check. I’ve been approved for a claim. And they’ve sent out the check twice. It’s been nearly two months since the initial approval. Anyone else also have this problem?

Back to Top ↑