In April JetBlue made a huge negative change to it’s schedule change policy by not offering a refund unless a flight was changed by more than 24 hours. The Department of Transport issued an enforcement notice that airlines were required to provide a cash refund for cancelled flights and then JetBlue quickly reversed it’s schedule change policy.
Some customers had been given TravelBank funds instead of cash refunds and the Department of Transport told airlines that if a cash refund was not given they were required to reach out to customers to fix this. JetBlue has now started to send out e-mails to affected customers offering them one of two options:
- Full cash refund
- Get a 20% bonus if funds are kept in the TravelBank
Hat tip to Dans Deals
