Reposting because you can now file a claim. Hat tip to batrick
The Basics
If you purchased one of the original Google Pixel or Pixel XL smart phones before January 4th, 2017 you could be eligible for a class action settlement. Claimants alleged that these pixels have a defect that leads to microphone or speaker failures, Google has denied any wrong doing but has agreed to pay $7.25 million to settle the case.
Who Is Eligible & How Much Will They Receive?
Anybody who purchased a Google Pixel or Google Pixel XL before January 4, 2017 and did not receive a replacement pixel manufactured after January 3, 2017 or refurbished after June 5, 2017. The amount you will be eligible to receive is dependent on the issues you faced and will be awarded as follows:
- $20 will be set aside to each person who did not experience the alleged audio defect or who cannot provide any documentation to show they experienced it
- Second people who paid an insurance deductible to receive a replacement pixel will be refunded the amount of the deductible
- Third people who experienced the alleged audio defect on more than one pixel will be paid $500 each
- Fourth people who experienced the alleged audio defect on one Pixel will be paid $350 each unless there is not enough money left to make those payments in which case the rest of the fund will be distributed to them on a pro rata basis
File A Claim
Our Verdict
I imagine most people are only going to end up getting $20 rather than $350 or $500. I always think it’s worth participating in these settlements if you’re eligible because realistically it’s not like you’re going to seek legal action yourself. Total settlement fund of $7.25 million seems low, but I really have no idea how many people this problem affected.
I like how they have this settlement on the first Google pick I tried to go back in and get my proof of purchase and the fact that I use two phones of Pixel 1 Excel but loan behold the pixel website will not let me go back far enough to get the proof. what good is the last you can’t get all the information you need to fill out the forms. I was a fixer customer since day one and I had problems with two of the pixel one phones but now I cannot on their website dive back far enough to prove that I had issues Thus no proof
20 bucks in 3 minutes. Not bad.
This is what happens when you buy hardware from a software company
What a dumb statement like Apple or Samsung haven’t had issues?
Any ideas what constitutes as proof? I currently own a Pixel that qualifies but how do I provide proof that I am experiencing the defect?
I’m in the same boat. I still have the phone, and only bought a new one because the mic stopped working.
My husband and I both experienced issues and brought our phones into a google authorized phone repair shop. Mine was able to be repaired (replaced motherboard), but my husband’s was not, due to a small crack on the corner of the screen. In either case, we have receipts from the repair shop including a work order number that they apparently share with Google that has all the diagnostic information about the defect and resulting repair work. If you bring your phone to a repair shop for diagnostics and get a print out detailing the issue, I would think that should suffice.
Sounds like I am in group 1. I have no documentation I bought the pixel.
The Claim Form requires proof of purchase. It will not proceed unless you upload that documentation.
The claim form seems a bit cobbled together. Is there a court filing or some other notice indicating that pixelsettlement.com is the correct site for submitting claims?
So am I screwed now as I wait for my replacement Pixel in mail? I should have sucked it up another week? Bought 12/2016, sent for repair of microphone 4/25/19, received it back more broke than when I sent it, they authorized replacement 5/10 but haven’t received it yet. (sent mine back already though) If I read this right I can only get $20 and I’m hosed?
I haven’t read the agreement and I don’t know the details, but if you do end up only being eligible for $20 and you feel like you deserve more you can exempt yourself from the class and seek your own compensation with Google.
Sounds like you’d be in group 4, $350
happens to be some devices discussed on forums ,that are not fi designed work on google fi, but don’t have wifi calling? does that mean you cannot call over data with apps like google voice?
dr or any other of the pros here, can someone tell me if if i port my google number over to fi will i lose my number on google voice? if i lsoe my google voice number how can I use hangouts to place a call over the data when overseas so i dont have to pay international rates, which can sometimes be 20 cents a minute?
also, another add on what if i have sprint can is et up call and text message forwarding when using a phone on google fi?
If you port to fi you will lose any access to google voice. You can later cancel fi and port the number back from fi to google voice if you like.
No, you won’t lose your number on google voice.
If (and when) you cancel your Fi service, the number will go back to being your Google Voice number.
In the meantime, you can continue to use hangouts to make calls. If there are any charges associated with the call, they will show up in your monthly bill.
thanks VIshal and kyle for the info , i thought porting over your google voice makes you lsoe your number when usign hangouts? i guess not thank you for time
you can use hangouts with your Fi number to make international calls over wifi/data. i think that’s like the whole point of Fi, everything works over data. i’ve got my SMS coming in over data so i still use Hangouts as my default SMS app and then i can have all convos thru gmail on PC (RIP Inbox).